Chapter 9 Incorporation of Emotional Labor in the Demand–Control–Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in Nurses

Abstract

Nursing comprises interactions with patients which may require emotional labor. This study clarifies the relation of emotional labor with the three burnout dimensions within the context of the Demand Control Support model in nurses. We used the Dutch Questionnaire on Emotional Labor (D-QEL) to measure surface acting, deep acting, suppression, and emotional consonance. In line with other studies, job characteristics were significantly related to emotional exhaustion and surface acting was significantly related to emotional exhaustion and depersonalization. Emotional consonance, the situation where somebody effortlessly feels the emotion that is required, is related to personal accomplishment.

Citation

Näring, G. and van Droffelaar, A. (2007), "Chapter 9 Incorporation of Emotional Labor in the Demand–Control–Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in Nurses", Härtel, C.E.J., Ashkanasy, N.M. and Zerbe, W.J. (Ed.) Functionality, Intentionality and Morality (Research on Emotion in Organizations, Vol. 3), Emerald Group Publishing Limited, Leeds, pp. 221-236. https://doi.org/10.1016/S1746-9791(07)03009-X