Business Process Management Journal: Volume 30 Issue 8

Creating AI business value through BPM capabilities

Aleš Zebec, Mojca Indihar Štemberger

Although businesses continue to take up artificial intelligence (AI), concerns remain that companies are not realising the full value of their investments. The study aims to…

Knowledge management–performance nexus: Mediating effect of motivation and innovation

Simona Cătălina Ştefan, Ion Popa, Ana Alexandra Olariu, Ştefan Cătălin Popa, Cătălina-Florentina Popa

The current study has a two-fold purpose. Firstly, it aims to analyze the extent to which knowledge management (KM) affects the performance of individuals (task and contextual) on…

Putting boundaries in the middle of business model innovation: A framework to face megatrends in the digital and sustainable landscape

Rosita Capurro, Raffaele Fiorentino, Stefano Garzella

The paper aims to analyse the construct of business model innovation (BMI) in the digital and sustainable landscape, investigating the key role of boundary strategies. The paper…

Linking green entrepreneurial orientation and ambidextrous green innovation to stimulate green performance: a moderated mediation approach

Asier Baquero

In view of the significance of intangible organizational resources and firm sustainability, this study investigates the mediating role of ambidextrous green innovation and the…

How to conduct successful business process automation projects? An analysis of key factors in the context of robotic process automation

Dennis Schlegel, Bernhard Rosenberg, Oliver Fundanovic, Patrick Kraus

In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and…

Exploring the role of new and enhanced BPM capabilities in customer experience management: does BPM matter?

Mojca Indihar Štemberger, Vesna Bosilj Vuksic, Frank Morelli, Jurij Jaklič

Although improving customer experience (CX) has always been one of the top priorities of business process management (BPM), the evidence on the actual contribution made by…

Laying the ground for future cross-organizational process mining research and application: a literature review

Julian Rott, Markus Böhm, Helmut Krcmar

Process mining (PM) has emerged as a leading technology for gaining data-based insights into organizations’ business processes. As processes increasingly cross-organizational…