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Business process training is a crucial activity in the business process management lifecycle, performed whenever an organization needs to train workers about how to carry out their activities according to defined processes, after significant process changes, or whenever new workers come on board. Due to their motivational character, serious games have been understood as an unconventional alternative to support training in organizational processes. Still, methodologies to design serious digital games specifically for business process training are missing in the literature. This research paper presents a method – Play Your Process for Training (PYP4Training) – for designing digital games for business process training.

The research is guided by design science research methodologies and comprises the adaptation of Play Your Process (PYP), a method for designing business process-based digital games (BPBDG). PYP activities and supporting tools were shaped to cope with the specific requirements of BPBDG design for process training purposes, bringing to light a new method: PYP4Training.

PYP4Training was evaluated by designing a BPBDG for training a heavy equipment maintenance process in a multinational mining company. The game was evaluated by process owners and actors who reported a positive perception of the game as an option for process training. However, there is still space for improving trainees' engagement.

The research proposes an innovative way for business process training using digital games. Nevertheless, literature shows a lack of systematic procedures to build such games and results about their use.

The aim of the chapter is to compare Public–Private Partnership (PPP) healthcare investments in developed countries with those in emerging economies, analysing the sustainability issues of health-led growth. Healthcare PPP best practices in developed nations represent a template that catching-up economies may follow with local adaptations. A comparison starts from the UK case and then examines the Turkish experience as an ideal bridge between advanced and developing countries. Healthcare investments are a primary social infrastructure, with a deep impact on poverty alleviation. Demand for the infrastructure necessary to provide healthcare services has increased substantially in developing and emerging economies due to rapid economic growth, industrialization and urbanization, while public supply is limited by budget constraints. PPP best practices provide a global benchmark (World bank, 2015b). Integrated supply and value chains and management of viability milestone improve healthcare PPP sustainability and bankability. Different legal frameworks and funding issues are not thoroughly investigated. Careful customization and local fine-tuning of best practices require further scrutiny. Homogenization of best practices improves comparison of different projects, fostering competition and easing cross-border investments, accompanied by knowledge transfer, sharing and consequent value co-creation. Best practices improve value for money, bankability and resilience of PPP investments, with potential benefits for healthcare services and quality of life. This chapter makes an innovative and comprehensive comparison of healthcare PPP projects worldwide, looking for a common denominator of value-enhancing rules and resilient pro-growth strategies.

The survival of hotel business in maintaining market competitiveness depends on the constant improvement of the quality of hotel facilities and services. The key to sustain hotel business is lean on the adaptability of the hotel management team towards current lifestyle trends and its surrounding context in fulfilling customer satisfaction. Because of hotel operating service complexity, the hotel contributes a higher impact on environmental degradation in performing their daily activities. Therefore, hoteliers need to determine sustainable strategies to minimize environmental impact and at the same time be able to provide satisfaction to their customers. However, green initiatives require a proactive action by the organizational management engaging both employees and guests in the environmental management process. Thus, this paper aims to review the concept of green practices, the implementation of green practices from the stakeholders’ perspectives (manager, employee and customers) in the hotel industry, the performance impact from the green practices on the sustainability pillars and to further develop a conceptual green practice to sustainable hotel operations and performance impact.

This paper identified relevant empirical research that published in the recent 10 years from January 2012 to December 2021. The articles are searched through reputable databases such as Emerald, Elsevier and Taylor and Francis. The obtained data were screened preliminarily from 108 research papers. The post-screening process has finalized a total of 57 articles as the findings for this paper, where the themes were delineated to the attributes that need to implemented by the stakeholder in hotels industry, that is, manager’s perspectives, employee’s perspectives and customer’s perspectives.

The findings of this paper revealed that there are 27 attributes of green practices and initiatives for sustainable hotel operations from the manager perspectives (10 attributes – Green Marketing Strategy, Green Managerial Attitude, Eco-Innovation Investment, Marketing and Sustainability, Environmental Management Strategy, Green Supply Chain, Green Managerial Awareness, Green Procurement, Green Human Resources and Green Technology), employee perspectives (5 attributes – Employee Green Awareness, Employee Green Training and Educating, Employee Environmental Behaviour, Employee Green Performance and Employee Green Reward) and customer’s perspectives (12 attributes – Customer Perception, Customer Loyalty, Customer Awareness, Customer Behaviour, Customer Trust, Green Supply Chain, Green Value, Green Marketing Strategy, Customer Perceived Value, Service Quality, Brand Image and Hotel Design). All of the attributes are aligned to the performance effectiveness as the major concern in the hotel’s operations and impacted towards the sustainability pillars, environmental performance, economic performance and social performance. Sustainable practice in organization benefits the owners towards sustainable economic, environmental, socio-cultural and legal policy.

This review paper provides key elements of current green practices and sustainable initiatives for the hotel’s operations, as proactive measures. The novelty of the findings is to be able to convey valuable inputs to the relevant stakeholders (hotel’s owner, consultants, designers, maintenance officers, hoteliers, staffs, customers and end-users) in perceiving the elements of green practices into the preliminary planning of the hotel’s design. The review also helps to identify practices and measures to the performance impact to the hotel’s operations.

As suggested in many previous studies, good thermal comfort and indoor air quality (IAQ) played a significant role in ensuring human comfort, health and productivity in buildings. Hence, this study aims to evaluate the thermal comfort and IAQ conditions of open-plan office areas within a green-certified campus building through a post occupancy evaluation.

Using the field measurement method, environmental dataloggers were positioned at three office areas during office hours to measure the levels of thermal comfort parameters, CO2 concentrations and the supply air rates. At the same time, questionnaires were distributed to the available office staff to obtain their perception of the indoor environment. The findings were then compared with the recommended environmental comfort ranges and used to calculate the thermal comfort indices.

Results show that the physical parameters were generally within acceptable ranges of a local guideline. The neutral temperature based on the actual mean vote at these areas was 23.9°C, which is slightly lower than the predicted thermal neutrality of 25.2°C. From the surveyed findings, about 81% of the occupants found their thermal environment comfortable with high adaptation rates. A preference for cooler environments was found among the workers. Meanwhile, the air quality was perceived to be clean by a majority of the respondents, and the mean ventilation rate per person was identified to be sufficient.

This study focussed on the thermal environment and air quality at selected office spaces only. More work should be carried out in other regularly occupied workplaces and study areas of the green educational building to allow a more thorough analysis of the indoor air conditions.

This paper highlights on the thermal comfort and air quality conditions of the air-conditioned office spaces in a green-certified campus building and is intended to assist the building services engineers in effective air conditioning control. The findings reported are useful for thermal comfort, IAQ and subsequently energy efficiency improvements in such building type where adjustments on the air temperature set-point can be considered according to the actual requirements. This study will be extended to other green campus spaces for a more exhaustive analysis of the indoor environment.

There is limited information pertaining to the environmental comfort levels in offices of green campus in the tropics. This study is, therefore, one of the earliest attempts to directly explore the thermal comfort and IAQ conditions in such workplace using both on-site physical measurement and questionnaire survey.

The aim of this study was to identify these enablers in literature and subsume them under broad categories for the development of a framework showing the interrelationships among the enablers.

Fifty-four (54) relevant articles were desk reviewed from different construction peer-reviewed journals and published conference proceedings to identify 20 core enablers of incorporating indoor environmental quality (IEQ) into building designs.

The identified enablers include improved occupants' health, well-being and satisfaction, environmental conservation, high return on investments and co-operative methods of design and construction management among others. To better understand the enablers identified, they were classified into seven main interconnected categories: economic enablers, environmental enablers, occupant and end-user enablers, process enablers, corporate image, culture and vision enablers, client-related enablers and external enablers.

The interconnectedness brought to the fore a subtler appreciation of the drivers of IEQ, which could help expand current knowledge outside the narrow scope of isolated drivers. The fact that the papers selected in this study are not limited geographically underscores the wide applicability of the findings to the global construction industry.

Understanding that the enablers will enhance the adoption and design of quality indoor environments, help in building the capacity of consultants to adopt the design of quality IEs and reduce the impact of construction on the environment.

These identified enablers are not limited geographically and thus could promote the design of quality indoor environments globally, particularly in green building design. To the global construction community, this review presents a list of enablers that would expedite the adoption of principles of IEQ designs in buildings thus taking the global construction industry one more step towards sustainable built forms. Promoting the identified enablers would ultimately steer stakeholders to design and build better indoor environments.

The fact that the papers selected in this study are not limited geographically underscores the wide applicability of the findings to the global construction industry.

The notion of ‘happy dean's office’ (DO) seems to be at best an oxymoron as these units are usually understaffed, overworked and perceived at the very bottom of university hierarchy. Contrary to these beliefs the article aims to identify and analyse DOs which could be labelled as ‘happy’, i.e. units which are good places to work in, according to their staff, and/or are valued high by their students. Happiness is treated symbolically rather than a psychological state of human being and refers to a workplace which provides its employees with satisfaction and well-being, and at the same time is perceived as efficient and effective. Our source material are 16 individual in-depth interviews with managers of DOs at Polish HEIs and 3 focus groups. In most cases we visited the DOs and so could also use some participant observation. These and other DOs at the same HEI share the same legal environment, infrastructure and are situated in the same manner in HEIs structure. What makes them different, and so might influence their level of happiness, are: (1) management style, (2) organisational culture, and (3) students. In our research we focus on the first two aspects, the last one, due to lacking data, is skipped. Basing on our research and practical experience – as one of us has been managing a DO for almost 20 years and the other has been serving as a vice-dean for six years – we want to provide recommendations on how a DO can be turned into a good place to work.

Most of the emphasis in the green building literature on the green performance of buildings has been on optimizing energy and resource efficiency. Admittedly, from the perspective of the sustainable construction industry, making optimally energy and resource efficiency, often seen as a technical challenge, has a premise role in green building projects. However, green buildings need to optimally meet the health, well-being and comfort requirements of their occupants and their environmental quality targets. In that context, perceived quality is a crucial determinant of occupant satisfaction and can play a critical role in the user-oriented improvement of the green performance of buildings. While previous research has highlighted issues related to occupant satisfaction, none of them examines green buildings from a perceived quality perspective. Therefore, the study attempts to fill this research gap.

Firstly, to reveal the positive and negative satisfaction of the building occupants according to the green building features, the review of previous research in the related literature is supplemented by an exploratory study of case studies evaluating occupant satisfaction in green buildings. Then, a conceptual framework is proposed to link perceived quality and green building features towards occupant satisfaction.

A review of the case studies in 49 research articles has shown deficiencies in a comprehensive understanding and approach to the perceived quality of green buildings. In response, the development of a framework for conceptual interrelationships may provide a pathway for more detailed quality assessments for future research. In this study, the proposed conceptual framework has the potential to provide a conceptual basis for future models in determining the relationship between quality expectations and quality experiences in green buildings. It can also serve as a constructive approach for assessing occupant satisfaction in the quality-driven improvements of green buildings and further investigation of the importance of various quality cues, quality attributes and their interactions.

This study aims to incorporate green building features and perceived quality concepts into a framework that can form the basis for assessing occupant satisfaction in green buildings. The ultimate goal of the proposed conceptual framework is to generate an insight that can contribute to rethinking the perceived quality of green buildings and developing more occupant-driven solutions for future green buildings.

Background: The political participation of children and adolescents provided for in the United Nations Convention on the Rights of the Child and Brazil’s Statute of the Child and Adolescent adopted in July 1990 has been proposed to ensure the effectiveness and guarantee of citizenship with regard to children and adolescents in adult-centered and adult-normative cultures.

Methods: This study aimed to understand the meaning of recognition in relation to the child as a subject of rights in the context of political participation in Brazil from 2001 to 2017 through the accounts of two adolescents who have been activists since childhood. The narratives were interpreted in light of the identity theory based on the critical social psychology and the sociology of childhood.

Results: This helped identify (1) the systemic unpreparedness when dealing with adolescents as persons who advocate for the civil rights of children and adolescents; (2) the attempts by education professionals to restrict adolescent activists to schools and family institutions to delegitimize them from their representative potential; and (3) that political participation could help raise the interviewed adolescents’ awareness of the power relations inherent in the social structure.

Conclusions: The effectiveness of political participation is considered a challenge, regardless of official documents being made use of, given the need for a paradigm shift with regard to the universalist theories that consider the institution of childhood exclusively as a progressive preparation for the adult world.

We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.