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The development of telecare services across the UK has been supported by grants from the respective governments of Scotland and Wales, and by the DH in England. New services are being established to sometimes operate alongside existing community equipment services and community alarm services. Elsewhere they are embracing a wider range of services including rehabilitation, intermediate care and health services designed to reduce the use of unscheduled care services. This paper discusses the difficulties in understanding the scope of telecare services, and the definitions of services that will need to be confirmed so that service users can choose appropriately if offered direct payments. Two different service models are offered, one of which uses telehealth as an umbrella term to cover all telecare, e‐care and m‐care, and telemedicine where the former includes all such services offered in the service user's home, including those of a medical nature. The second model views telecare alongside assistive technologies and telemedicine as one of three different technology groups designed to make people more independent or to bring care closer to home. There is significant overlap between the three groups, which justifies the introduction of a new term ‐ ARTS (assistive and remote technology services) ‐ to describe this area of support.

The development of telecare services in the UK has been supported by grants from the respective governments of Scotland and Wales, and by the Department of Health in England. New services are being established, sometimes to operate alongside existing community equipment services and community alarm services. Elsewhere they are embracing a wider range of services including rehabilitation, intermediate care and health services designed to reduce use of unscheduled care services. This paper discusses the difficulties in understanding the scope of telecare services, and the definitions of services that will need to be confirmed if service users are to be able to choose appropriately if offered direct payments. Two service models are offered, one of which uses telehealth as an umbrella term to cover all telecare, e‐care and m‐care, and telemedicine, where the former includes all such services offered in the service user's home, including those of a medical nature. The second model views telecare alongside assistive technologies and telemedicine as one of three technology groups designed to make people more independent, or to bring care closer to home. There is significant overlap between the three groups, which justifies the introduction of a new term ‐ ARTS (assistive and remote technology services) ‐ to describe this area of support.

Many people with a cognitive impairment are likely to become lost at some stage of their illness; this can cause great distress to individuals and to their relatives. GPS location equipment has become available recently and has been trialled with a number of families. Although the technology itself is not complicated, it introduces a number of problems including battery management, device selection and returning the individual when they have become lost. A process has been developed to simplify these problems. When it is followed, the outcomes have been positive for all stakeholders.

There are many new devices and systems now available to help manage the risk of an individual becoming lost or disoriented when out walking, especially at night. Many use radio devices carried by, or worn by, users that communicate with receivers carried by carers. They generate alerts when the user goes out of range. Other intelligent devices are based on virtual sensors that monitor exits and generate alarms through a telecare system if the person leaves the property at an unsafe time and fail to return within a reasonable period. This approach is particularly useful when used in conjunction with a GPS location device carried by the individual. The latest technologies, which can be integrated into mobile phones, PDAs, wrist watches or key fobs, include a geofencing option that raises an alarm if the individual moves outside a defined zone of safety. The success of these technologies depends on a full assessment of the individual and their support mechanisms in order to determine the management of the devices and their batteries.

This study examines the contribution of distributive, procedural, and interactional justice in Federal budget decision-making to Federal managers' commitment to the Federal government as an employing organization. A total of 1,358 useable surveys were received from a sample of 9,643 managers. Reliability coefficients were acceptable (> .70), and intercorrelations consistent with previous studies. Hierarchical regression analysis supported only maineffect relationships between procedural justice and interactional justice and managers' organizational commitment. No support was found for a main effect relationship between distributive justice and organizational commitment -- or for any interactive effects. Contrary to models of bureaucratic behavior based on economic theory, these findings may suggest that Federal managers may be motivated primarily by psychological outcomes of budget decisions.

This study aims to improve understanding of companies’ motives and concerns in relation to cooperation through a joint commercial product portfolio.

The qualitative research method was used to study 17 companies based on two case projects.

The joint commercial product portfolio is introduced as a new type of co-marketing. The possible business drivers, targeted benefits and perceived challenges of small and medium-sized enterprises (SMEs) in relation to cooperation through a joint commercial product portfolio are identified. The companies seem to be motivated by and concerned about similar issues that also apply to other forms of co-marketing.

The study consisted of two case projects in the same country and, thus, share fairly similar business environments and cultures. Therefore, the same results may not be obtained for a study that is conducted in a different location.

Managers of SMEs can benefit from the results of this study by improving their understanding of co-marketing opportunities through the creation of a joint commercial product portfolio with suitable companies. In addition, the results provide managers with insights into the challenges that should be considered when planning marketing cooperation.

The study provides new perspectives on the existing co-marketing literature by discussing the creation of a joint commercial product portfolio as a vehicle to support companies’ business objectives. The study contributes to the increasing business-to-business co-marketing literature by presenting the business drivers, targeted benefits and perceived challenges related to SMEs cooperation through a joint commercial product portfolio.

To provide library service to users of all ages has been one of the primary missions of county libraries since 1908 when the first branch of the first county library system was born in Sacramento as a proud milestone in the history of California public library. It has been a constant challenge to local governments and library staff members alike, especially when there are economic downturns or many priority programs to balance with. The paper aims to discuss this issue.

The paper introduces an innovative methodology in collection development to promote the concept that library collections, traditional or digital, can serve users of all ages as long as they can be adaptable to meet the changing needs of users, and compatible with changing information technologies.

By examining the process of an audio collection integrated as part of library collections and deeply rooted in users’ lives, the author reports the findings in the following areas: developing a robust audio collection catering to all users at Santa Cruz Public Libraries, despite technological changes and limited budget; getting involved in the whole organization’s programs and projects by collaborations; offering innovative promotion approaches; providing comprehensive subject coverage and always keeping the local community in mind; and evolving constantly to make technologies your friends, not foes.

The paper analyzes a successful collection development experience in audio collections to strive to realize the original county library’s ideal to serve users of all ages in California.

The successful collection development experience is useful not only for acquisition librarians, but a much broader audience such as library managers in charge of library material budgets.

The findings point out a number of social implications confronting library professionals worldwide. They include conflicts between users’ real needs vs our assumptions, limited budget vs expanding coverage, and library services vs the nature of technology.

The paper helps library professionals to develop, maintain, and succeed in their short- and long-term goals in collection development.

Argues the case for lightening up in business, claiming that people who are internally focused and tense have little chance of turning their care and attention to customers. Provides many examples of how companies have used humour within their organizations, and turned it to their competitive value. Humour can make things more memorable, and puts things ‐ even problems and errors ‐ into a perspective where customers, and clients, will forgive. The payoff? If staff are excited about coming to work, it will show. “And people like to do business with people who like to do business.”

SEPTEMBER finds the summer irrevocably over, although there will still be one or two very beautiful months in the English autumn remaining. It is usually the time when the older librarian thinks of conferences, and today he realizes regretfully that these have receded into what already seems a remote past. This month as we write we have to repeat the expectation we have expressed every month since May that before these words appear in print the threatened lightning attack on the life of England will have been made by the Nazis. It is becoming so customary, however, that one can only suggest that so far as circumstances allow we proceed with our normal work. The circumstances may make this difficult but they should be faced. One thing stands out: that in public libraries, at anyrate, the demands made by readers have gradually returned to their usual level and in some places have risen above it. This does not always mean that the figures are as high as they were, because in many of the great cities and towns a part of the population, including a very large number of the children, have been evacuated. In spite of the pressure on the population as a whole, it would seem that head for head more books are being read now than at any previous time.