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The COVID-19 pandemic significantly disrupted the lives of the deaf community, and the implementation of restrictions on face-to-face meetings resulted in the trial introduction of video remote interpreting (VRI) in a secure psychiatric setting. This study aims to use a qualitative research paradigm to explore user experiences to inform potential future technological developments in this area.

Twelve deaf patients and three interpreters took part in structured face-to-face interviews and discussed their experiences of the use of VRI, with the results being assessed using thematic analysis.

Seven main themes were identified: resource availability, ease of use, technical issues, misunderstandings, medium secure-specific issues, preferences and human factors. All participants agreed that they did not like the VRI technology in the health-care environment in its current format, and their main concern was the difficulty in understanding the information being communicated. It was considered that this had the potential to incur potentially serious medico-legal and safety implications for both staff and patients alike.

This study has provided detailed users’ feedback about the potential future use in this communication tool and can help guide service developers to review the technology design to tailor it towards the users’ needs. While the existing technology is not currently suitable for this deaf population, particularly because of the potential for error, there is potential scope for further research in this area.

The COVID-19 pandemic provided a unique opportunity to explore the potential use of VRI for a deaf patient population within a secure psychiatric setting, where such technology is unlikely to have otherwise been used.

This study aims to identify the perceived image of the Greater Bay Area (GBA) cities by university students in Hong Kong through both quantitative and qualitative analysis of the levels of familiarity and favourability, the characteristics of the GBA cities and the personal factors that affect the locational decisions (tourism, education, employment and migration) of the sampled students. This study also classifies both the students and the cities according to their perceived image.

This study, on a sample of university students in Hong Kong, investigated the linkage between their perceived familiarity and favourability of the 11 GBA cities using a questionnaire-based survey (n1 = 617). A follow-up, semi-structured interview (n2 = 32) was then conducted to qualitatively understand the underlying factors that determine the perceived city image and inform the students’ locational decisions.

Geographically, the familiarity-favourability (F-F) analysis indicates that Hong Kong university students are overwhelmingly familiar with and favourable to Hong Kong, Macau and Shenzhen. The 11 cities are classified into development-oriented, have specialized local economy, are personality-based and have a rich history and bring back nostalgic memories. From the F-F scores, Hong Kong students are classified into two main clusters of non-interested students and positive but unfamiliar students. The locational decisions of local students show a relatively stronger magnitude of favourability affecting all four purposes of relocation, an overriding preference for Hong Kong and the high determination of psychological characteristics.

As this study focuses on Hong Kong students as a sample, a further comparative study between mainland Chinese students in the GBA region and Hong Kong could be conducted to extend the main findings of this research.

The idea of “People-to-People Bond”, under the framework of the Belt-and-Road Initiative, and its socio-cultural aspect are emphasized as the key to transnational and regional policy success, which is relevant to the GBA region. The regional policies determine the movement of human capital and the interconnection of places for regional planning and development. The research outcomes correspond with the dearth of knowledge about the relationship between the characteristics of upcoming university graduates, their perceptions of GBA cities as destinations for varied purposes and their ultimate decision for relocation. Their interests and intended movements will exert short-to-long-term social and cultural influences to the region.

The promulgation and implementation of the GBA development plan for providing opportunities for tourism, education, employment and migration for mainland and Hong Kong university students. This research enriches the knowledge about the bottom-up and citizen-oriented approach in regional planning and policy formulation by advancing Govers and Go’s (2009) three-gap branding model and relying on an empirical foundation for these policy initiatives.