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Book part
Publication date: 9 March 2021

Abstract

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The Emerald Handbook of Blockchain for Business
Type: Book
ISBN: 978-1-83982-198-1

Content available
Book part
Publication date: 9 March 2021

Abstract

Details

The Emerald Handbook of Blockchain for Business
Type: Book
ISBN: 978-1-83982-198-1

Book part
Publication date: 9 March 2021

H. Kent Baker, Ehsan Nikbakht and Sean Stein Smith

Blockchain is an emerging technology that started in the cryptocurrency sphere with bitcoin but expanded to include numerous applications. This chapter provides an overview of the…

Abstract

Blockchain is an emerging technology that started in the cryptocurrency sphere with bitcoin but expanded to include numerous applications. This chapter provides an overview of the book. It begins by identifying the three main components of a blockchain. Next, it discusses the book's purpose, distinguishing features, and its intended audience. The chapter then outlines the book's structure, consisting of 22 chapters divided into four main parts. It offers a brief synopsis of each section and chapter. Finally, it ends with a summary and conclusions.

Details

The Emerald Handbook of Blockchain for Business
Type: Book
ISBN: 978-1-83982-198-1

Keywords

Article
Publication date: 29 June 2022

Shuting Tao and Hak-Seon Kim

This study aims to explore the hidden connectivity among words by semantic network analysis, further identify salient factors accounting for customer satisfaction of coffee shops…

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Abstract

Purpose

This study aims to explore the hidden connectivity among words by semantic network analysis, further identify salient factors accounting for customer satisfaction of coffee shops through analysis of online reviews and, finally, examine the moderating effect of business types of coffee shops on customer satisfaction.

Design/methodology/approach

Two typical major procedures of big data analytics in the hospitality industry were adopted in this research: one is data collection and the other is data analysis. In terms of data analysis, frequency analysis with text mining, semantic network analysis, CONCOR analysis for clustering and quantitative analysis with dummy variables were performed to dig new insights from online customer reviews both qualitatively and quantitatively.

Findings

Different factors were extracted from online customer reviews contributing to customer satisfaction or dissatisfaction, and among these factors, the brand-new factor “Sales event” was examined to be significantly associated with customer satisfaction. In addition, the moderating effect of business types on the relationship between “Value for money” and customer satisfaction was verified, indicating differences between customers from different types of coffee shops.

Research limitations/implications

The present study broadened the research directions of coffee shops by adopting online customer reviews through relative analytics. New dimensions such as “Sales event” and detailed categorization of “Coffee quality”, “Interior” and “Physical environment” were revealed, indicating that even new cognition could be generated with new data source and analytical methods. The industry professionals could develop their decision-making based on information from online reviews.

Originality/value

The present study used online reviews to understand coffee shop costumer experience and satisfaction through a set of analytical methods. The textual reviews and numeric reviews were concerned simultaneously to unearth qualitative perception and quantitative data information for customers of coffee shops.

目的

本研究的目的在于通过网络评论分析了解网络评论中关键词之间的隐含联系, 然后探究影响咖啡店顾客满意度的因素, 最后验证不同咖啡店经营类型的调节作用。

设计/方法

本研究使用文本挖掘的频率分析、语义网络分析、聚类分析和通过虚拟变量进行的定量分析, 从网络评论中挖掘对咖啡店行业的新见解。此外, 还检验了咖啡店经营类型的调节作用。

结果

从网络评论中提取影响顾客满意度的不同因素, 探索出“销售活动”对顾客满意度的显著影响。同时, 相较于连锁咖啡店, 独立经营咖啡店对“物有所值”到顾客满足度的关系具有调节作用。  

研究局限性/启示意义

本研究通过使用相关的分析方法对顾客网络评论进行分析, 拓宽了咖啡店研究的方向。研究结果发现“销售活动”和“咖啡品质”的细分等新方面, 揭示了利用新的数据源和分析方法可以为相关产业提供全新的认知。本研究的研究结果表明行业从业者可以根据顾客网络评论来制定相应的营销策略。

原创性/价值

本研究利用网络顾客评论及相关分析方法, 了解顾客咖啡店体验及满意度。本研究同时利用文本评论和数字评论来挖掘和分析咖啡店顾客的定性感知和定量数据信息。

关键词咖啡店 在线顾客评论 文本挖掘 语义网络分析 经营类型

文章类型: 研究型论文

Propósito

Este estudio intenta explorar las relaciones encubiertas de palabras, mediante el análisis de redes semánticas, pero aún más, identificar los factores destacados que explican la satisfacción de los clientes de las cafeterías a través del análisis de reseñas online y, por último, examinar el efecto moderador de los tipos de negocios de cafeterías en la satisfacción al cliente.

Diseño/metodología/enfoque

En esta investigación se adoptaron dos procedimientos principales de análisis de “Big Data” en la industria hotelera, uno es la recopilación de datos y el otro es el análisis de datos. En términos de análisis de datos, se efectuó un análisis de frecuencia con minado de texto (text mining), análisis de red semántica, análisis CONCOR para agrupamiento y análisis cuantitativo con variables ficticias para extraer nuevas perspectivas de las reseñas de los clientes online, tanto cualitativa como cuantitativamente.

Hallazgos

Diferentes factores fueron extraídos de las reseñas de clientes online que contribuyen a la satisfacción o insatisfacción de estos y, entre estos factores, se examinó que el nuevo factor “Evento de Ventas” está significativamente asociado con la satisfacción al cliente. Además, se verificó el efecto moderador de los tipos de negocios entre la relación de “Valor por Dinero” y la satisfacción del cliente, indicando las diferencias entre los clientes de distintos tipos de cafeterías.

Limitaciones/implicaciones de la investigación

El presente estudio amplia la perspectiva de investigación de las cafeterías, al adoptar las reseñas de clientes online a través de un análisis relativo. Se revelaron nuevas dimensiones como “Evento de Ventas” y la categorización detallada de la “Calidad del Café”, “Interior” y “Entorno Físico”, lo que indica que se podría generar una nueva cognición con una nueva fuente de datos y métodos analíticos. Los profesionales de la industria podrían llevar a cabo la toma de decisiones en función de la información obtenida a través de las reseñas en línea.

Originalidad/valor

El presente estudio utilizó reseñas de clientes online para comprender la experiencia y satisfacción de los clientes de las cafeterías a través de un conjunto de métodos analíticos. Las revisiones numéricas y de texto se tomaron en cuenta simultáneamente para revelar la percepción tanto cualitativa como cuantitativa de la información de los clientes de las cafeterías.

Palabras claves

Cafetería, Reseñas de clientes online, Minado de texto, Análisis de redes semánticas, Tipos de negocios

Tipo de papel

Trabajo de investigación

Details

Tourism Review, vol. 77 no. 5
Type: Research Article
ISSN: 1660-5373

Keywords

Article
Publication date: 28 July 2020

Hak Yoon Kim, Joon Hyung Park and Hyun Jeong Kim

The purpose of this study is to identify and explore what leadership characteristics constitute humanistic leadership in the South Korean context. Moreover, this study examines…

Abstract

Purpose

The purpose of this study is to identify and explore what leadership characteristics constitute humanistic leadership in the South Korean context. Moreover, this study examines how these leadership characteristics are connected to Korean culture.

Design/methodology/approach

Based on the information gathered from semi-structured interviews and other sources, including books, case study articles and news articles, this study captures a more comprehensive perspective of Mr. Kook-Hyun Moon, the former CEO of Yuhan–Kimberly.

Findings

The key characteristics of Mr. Moon's humanistic leadership that are identified in this study are: respect for all mankind, benevolence (seeking the greater good), sincerity (building trusting relationships with stakeholders) and continuous learning and innovation (developing self and others). These key characteristics set Mr. Moon apart from other leaders and are connected to the fundamental values and philosophies of Korean culture.

Originality/value

This study contributes to the current leadership literature by identifying and exploring Mr. Moon's humanistic leadership characteristics that enable him to gain respect and contribute to communities and society in the South Korean context. This study also finds that the humanistic leadership characteristics of Mr. Moon reflect three major attributes of Korean culture: the ideology of the Dangun mythology, the principle of Neo-Confucianism in Korea and jeong – an indigenous cultural concept in Korea (these attributes will be discussed in detail in the South Korean values and philosophies section). Such reflection suggests that investigating how humanistic leadership characteristics are connected to local cultural roots is important to enhance the understanding of humanistic leadership.

Details

Cross Cultural & Strategic Management, vol. 27 no. 4
Type: Research Article
ISSN: 2059-5794

Keywords

Article
Publication date: 1 March 2002

Hee‐sook Shin

The issue of the reunification of North and South Korea attracted worldwide attention in June 2000, when the historic summit meeting between the two top Korean leaders was held in…

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Abstract

The issue of the reunification of North and South Korea attracted worldwide attention in June 2000, when the historic summit meeting between the two top Korean leaders was held in North Korea. Although recently the two Koreas have stepped up their efforts toward reconciliation, international scholars and researchers in Korean studies seem to agree that Korean reunification will be slow and difficult. For this reason, they are researching possible solutions to the critical problems involved, and thus there has been an upsurge of published materials on reunification. This annotated bibliography aims to serve as a guide to these materials. Although this bibliography is selective in that it is limited to literature published in English since 1996, it has wide content coverage and includes books, journals, government publications, special reports, research papers, and Websites. Given the complicated and dynamic situation in Korea, this bibliography will be of use to those who are concerned with Korean reunification.

Details

Reference Services Review, vol. 30 no. 1
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 February 2021

Shuhuan Wen, Xiaohan Lv, Hak Keung Lam, Shaokang Fan, Xiao Yuan and Ming Chen

This paper aims to use the Monodepth method to improve the prediction speed of identifying the obstacles and proposes a Probability Dueling DQN algorithm to optimize the path of…

Abstract

Purpose

This paper aims to use the Monodepth method to improve the prediction speed of identifying the obstacles and proposes a Probability Dueling DQN algorithm to optimize the path of the agent, which can reach the destination more quickly than the Dueling DQN algorithm. Then the path planning algorithm based on Probability Dueling DQN is combined with FastSLAM to accomplish the autonomous navigation and map the environment.

Design/methodology/approach

This paper proposes an active simultaneous localization and mapping (SLAM) framework for autonomous navigation under an indoor environment with static and dynamic obstacles. It integrates a path planning algorithm with visual SLAM to decrease navigation uncertainty and build an environment map.

Findings

The result shows that the proposed method offers good performance over existing Dueling DQN for navigation uncertainty under the indoor environment with different numbers and shapes of the static and dynamic obstacles in the real world field.

Originality/value

This paper proposes a novel active SLAM framework composed of Probability Dueling DQN that is the improved path planning algorithm based on Dueling DQN and FastSLAM. This framework is used with the Monodepth depth image prediction method with faster prediction speed to realize autonomous navigation in the indoor environment with different numbers and shapes of the static and dynamic obstacles.

Details

Industrial Robot: the international journal of robotics research and application, vol. 48 no. 3
Type: Research Article
ISSN: 0143-991X

Keywords

Article
Publication date: 7 December 2020

Zhibin Zhou, Jongwook Kwon, Bo Zhang, Junjian Li, Hak cho Kim and Ji Hyun Heo

During the past several decades, national distance (ND) increasingly became a vital cornerstone in international business (IB) research, as both explicit and implicit distance are…

202

Abstract

Purpose

During the past several decades, national distance (ND) increasingly became a vital cornerstone in international business (IB) research, as both explicit and implicit distance are parts of the essential reasons for IB activities. However, there are various and chaotic methods to measure ND in the last literature; therefore, this paper aims to suggest legitimate uses of ND in the IB field and the best ND dimensions for various situations.

Design/methodology/approach

This paper used a historical overview of the theoretical background and conceptual development of ND based on the past four decades worth of studies in leading 17-IB journals using Google Scholar. The authors also focus on multiform ND measurement methods and details through qualitative and quantitative analysis based on previous studies’ data collection.

Findings

This research summarized the common measurement methods and elements of different ND and proposed solutions based on a multifaceted analysis.

Originality/value

The micro analysis examines each type of ND in terms of the proportion of variables, issues, measurement methods, representative proxies beyond previous studies. This research also tried to provide clarity and suggest solutions to these problems through our macro& micro-analysis.

Details

Review of International Business and Strategy, vol. 31 no. 2
Type: Research Article
ISSN: 2059-6014

Keywords

Article
Publication date: 26 September 2023

Chanmi Hong, Eun-Kyong (Cindy) Choi, Hyun-Woo Joung and Hak-Seon Kim

Food delivery robot service (FDRS) is a novel service using autonomous delivery robots that alters human delivery in mobile food ordering. Despite FDRS companies’ skyrocketing…

Abstract

Purpose

Food delivery robot service (FDRS) is a novel service using autonomous delivery robots that alters human delivery in mobile food ordering. Despite FDRS companies’ skyrocketing service expansions throughout the USA, there has been limited understanding of customer perceived value, customer satisfaction and loyalty which is imperative to promote repeat sales. Therefore, this study aims to examine customer perceived value of FDRS, identify antecedents of customer satisfaction with FDRS and investigate the additional impact of customer satisfaction and loyalty toward FDRS and the restaurant using FDRS.

Design/methodology/approach

As a sample population, this study targeted the US customers over 18 years old and have used FDRS within the past 12 months. With a total of 323 responses, descriptive statistics, confirmatory factor analysis and structural equation modeling were conducted for data analysis.

Findings

The findings of this study demonstrate the positive impacts of functional, price and emotional value on customer satisfaction. The current study also shows that customer satisfaction positively influences customer loyalty toward FDRS and the restaurant.

Originality/value

To the best of the authors’ knowledge, the current study is arguably the first to investigate customers’ post-purchase experience with FDRS, which enhances understanding of customer behavior toward the service. Moreover, with a multidimensional consumption value approach from the theory of consumption values, this study provides a single framework to explore the relations between customer perceived value, satisfaction and loyalty in the FDRS context.

研究目的

食品配送机器人服务(FDRS)是一种使用自主配送机器人改变移动食品订购的新型服务。尽管FDRS公司在美国各地的服务扩张迅猛, 但对于顾客感知价值、顾客满意度和忠诚度的理解仍有限, 而这对于促进重复销售至关重要。因此, 本研究旨在考察顾客对FDRS的感知价值, 确定影响顾客对FDRS满意度的先决条件, 并调查顾客对FDRS及使用FDRS的餐厅的满意度和忠诚度的影响。

研究方法

本研究以美国18岁以上并且在过去12个月内使用过FDRS的顾客为样本, 共收集到323份回答。采用描述性统计、确认性因素分析和结构方程模型进行数据分析。

研究发现

本研究的结果显示功能性、价格和情感价值对顾客满意度有积极影响。当前研究还表明, 顾客满意度对FDRS及餐厅的忠诚度有积极影响。

研究创新/价值

本研究可以说是首次调查顾客对FDRS购买后的体验, 从而增进对顾客对该服务行为的理解。此外, 本研究采用了来自消费价值理论的多维消费价值方法, 为探索FDRS背景下顾客感知价值、满意度和忠诚度之间的关系提供了一个单一的框架。

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