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The use of four different types of electronic assistive devices and systems to provide reminder prompts and/or messages to support independence has been considered with respect to three different potential user groups: people with acquired head injuries, adults with learning disabilities, and older people with mild to moderate dementia. It was found that all four approaches were useful in practice and were particularly suited to groups of people with specific needs and lifestyles. It was concluded that the choice of which approach was best for an individual depended on a full assessment, and that the availability of a toolkit of options would greatly benefit the more general roll‐out of telecare as a means of promoting independence.

This special “Anbar Abstracts” issue of the Journal of Business & Industrial Marketing is split into seven sections covering abstracts under the following headings: Marketing strategy; Customer service; Promotion; Product management; Marketing research.

This special “Anbar Abstracts” issue of the Journal of Product & Brand Management is split into ten sections covering abstracts under the following headings: Marketing strategy; Customer service; Pricing; Promotion; Marketing research; Product management; Channel management; Logistics and distribution; New product development; Purchasing.

Recognizes that the employment service is an industry in which the employment agency is now more than just a service – it is now a business. Acknowledges that human resource management planning is key to match employee competency for an employer, as without employees nothing gets done. Looks at what employment agencies provide, e.g.: regular employment; contract services; temporary to hire; and payroll services. Concludes that employment agencies and human resource professionals should be in tandem to help the organisation to best use its process for change continuously.

Can sustainability disclosures be a tool for executing image restoration strategies after corporate manslaughter? This is the question explored in this study of Costa Crociere's sustainability reports after the Concordia disaster.

Merging traditional textual content analysis with visual analysis and supported by machine learning tools, this is a predominantly qualitative study framed by legitimacy theory, image restoration theory and impression management.

Costa Crociere's voluntary sustainability reporting is strongly influenced by a mix of text and visual signals that distract readers' attention from the disaster. A “nothing really happened” communication strategy pervades the disclosures, with the only rational motivation being to change perceptions and erase memories of this tragic and avoidable event.

Although the analysis covered multiple sources of corporate information, media coverage was not one of them. A more in-depth exploration of sustainability reporting in the cruise industry, including evidence of similar cases, to test impression management theory would be a worthwhile avenue for future research.

While Costa Crociere technically followed the customary guidelines of disclosing human resource impacts, there was almost no acknowledgement of the people involved in the accident. Costa Concierevastly understated their responsibility for the accident, did not apologize, and conveyed very little remorse. The majority of disclosures centred on disaster recovery management.

The authors discuss why and how a company can overcome a legitimacy threat by completely freezing its voluntary sustainability reporting, and the authors show how a company can restore its image by minimizing specific aspects of an accident and shifting attention from the human victims to corporate operations. Incorporating image recognition driven by AI models and combining the results with narrative disclosures contributes an innovative and original analysis technique to the field of impression management. In addition, this research also contributes to our knowledge on the cruise industry – a sector currently under scrutiny for its ethical, social and environmental practices.

One of the major changes recently noted in the evolution of world tourism demand seems to be represented by the shift from “sun and beach” holidays to more active and special interest ones. This trend will affect some destinations more than others. There will be losers and winners.

This chapter analyzes the tourism industry from national and regional perspectives, in order to understand the past and current trends in Costa Rica’s positioning and branding attributes and strategies for tourism development. The intent here is not to provide an exhaustive comprehensive literature review of academic research on country branding; and so it is by all means a case study as it describes the evolution of the tourism industry in Costa Rica – including the transformative stages the country went through since the 1980s – as planned tourism national management programs evolved toward reaching the target of creating a nature-based tourism brand. The medical industry and then medical tourism industries are analyzed in a global basis and the US market is examined in detail because of its potential to develop a new complementary niche for Costa Rica’s tourism industry. The chapter intends to asses Costa Rica’s potential to become a country brand in medical tourism, leveraged on its natural tourism destination branding status quo.

This study examines how small famers in southern Costa Rica think about environmental issues and climate change in agricultural practice and sustainability, assuming local models about these issues must be understood as dynamic representations which are modified in response to both changing conditions and new ideas.

Ethnographic research in Coto Brus, in southern Costa Rica, in the late 1990s and mid-2000s forms the basis of this analysis.

Farmers in this area understand environmental issues in terms of local controllable circumstances around environmental issues. This puts them at odds with government agents and outside researchers, who offer solutions based on their perceptions of the situation rather than farmer perceptions. Farmer resistance to proposals which do not solve problems that farmers see as important frustrates government representatives, who perceive these actions to be arbitrary.

The research is quite limited in time and space, giving only a quick snapshot of a complicated and ongoing problem.

Different models for understanding problems and a lack of understanding of how other stakeholders perceive the situation has made it harder to improve the sustainability of agriculture in southern Costa Rica. Similar dynamics can be seen elsewhere and suggest that a greater attempt to engage with local models and understandings can improve development and acceptance of innovations and improvements.

The exploration of conflicts between local and national/scholarly understandings of environmental issues suggests a way forward, engaging with local understandings and concerns to change behavior.