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Using a sense making approach, the purpose of this paper is to examine the role that virtual health communities play as a source of informational and social support for pregnant diabetic women. The paper helps to understand how women suffering from a critical medical condition (i.e. diabetes during pregnancy and birth) manage a complex health situation.

The data sample consisted of 507 posts collected from a virtual health community for diabetic pregnant women. Data were analysed deductively looking for different expressions of normality and different types of health information about diabetes.

Content analysis revealed four themes that reflect the process that diabetic women go through from their attempts to conceive through pregnancy and birth. The findings show that for women dealing with a chronic illness such as diabetes, the breakdown of normal was the beginning of the pregnancy that prompted a new range of informational and emotional needs. The members of the community negotiated a socially constructed sense of normality and tried to empower other members with a new sense of normal by sharing information about their births. The findings also showed that members of the community disclosed personal health information to elicit medical information, advice and social support from other members.

The study highlighted the significance of sense-making processes in managing complex health situations and the value of virtual communities as sources of information and social support as to resolve discontinuities in the management of their illnesses.

The purpose of this paper is to understand the use of Facebook by Israeli party leaders during an election period by examining four elements: the type of Aristotelian language of persuasion; the level of online engagement measured by three different types of feedback: likes, comments and shares; the use of personalization elements as engagement strategies; and the vividness features used in the post (text, photographs and video).

All of the posts from the Facebook pages of ten Israeli party leaders were collected for 45 days prior to the 2015 general elections. The number of posts, likes, comments and shares in each post were captured and the data were analyzed looking for elements of Aristotelian persuasion and of online engagement with the users.

The dominance of pathos was a salient element in the data demonstrating the politicians’ need to create an affective alliance with the public and it was the element that resulted in a higher number of likes, shares and comments. Only a few relationships were found and these do not point to a clear relationship between multimedia use and social media engagement. The interactive, open and free nature of social networking sites contributes to their development as a new type of political podia that allow politicians to produce a different kind of political communication. Instead of using these sites as platforms to disseminate their ideas, plans and strategies, politicians focus their interactions with the audience on the creation and maintenance of affective alliances.

The study contributes to the existing literature on the subject by examining four characteristics of the politicians’ personal profiles on social networks simultaneously while most of the past studies have focused on only one or two of these characteristics.

This study aims to examine the motivations of a group of music fans of the Eurovision Song Contest to seek information about the competition and to participate in a virtual community of fans.

The study draws from the uses and gratifications framework to understand the needs that a particular mass medium fulfills for its users. Fifteen Eurovision fans were interviewed using a semi-structured interview schedule. Interviewees were asked to talk about how they seek information about the competition, to relate their engagement and participation with the virtual community and to reflect on the role that the community of fans and the Eurovision have in their lives.

Content analysis revealed four themes that reflect the motivations that shape many aspects of participants lives, relating to seeking information about the Eurovision Song Contest, fulfilling the need for serious leisure, making social connections, finding a sense of belonging and forming an identity.

The study examines the motivations of a group of people who share a common interest that shaped the ways the seek information, related to others, view themselves and construct their identity and make social connections, all to satisfy their love and admiration for the competition, and this regardless of the societal stigma that the competition might carry.

This study extends the literature on serious leisure information seeking by exploring the role that information and social media play in different aspects serious leisure activities.

The purpose of this paper is to explore a different perspective about the role that information plays in the integration process of migrant workers by exploring the views and opinions of individuals and organizations that work with these communities on a daily basis. The study proposes a new perspective of Ager and Strang’s framework of integration by looking at its different elements through the perspective provided by Gibson and Martin’s (2019) concept of information marginalization and Dervin’s sense-making notion of resistance.

Ten intermediaries working with migrants were interviewed using semi-structure interviews. They were analyzed using an integrative approach of deductive and inductive content analysis and rendered categories drawn from the theoretical frameworks and categories that emerged from the data.

The content analysis of the data revealed that information marginalization is characterized by the lack of cultural knowledge and lack of language proficiency that impact the migrants abilities to fulfill their everyday needs, experience a safe and stable environment. Information marginalization results in migrants experiencing self-protective behaviors such as secrecy and an inability to trust information sources that are not contextualized by insiders. Findings show that information resistance can be overcome by making information available in relevant formats and distributed through trusted sources.

The study revises the notion of information marginalization by trying to understand the social and cultural gap that from both sides of the issues of integration.

The study presents a different perspective of the role of information in the integration process of migrants by examining the views and opinions of intermediaries working with these populations. Also, the study reframes existing notions of information marginalization and resistance by addressing both sides of the cultural and social gap embodies marginalization.

Understanding leadership in newly created online social spaces, such Facebook communities, is an important new area of study within leadership research. This study explores an existing leadership model in offline environments by analyzing leadership strategies used by Facebook community leaders.

By using both quantitative and qualitative methods, data were collected through a survey from 94 Facebook community leaders about their leadership strategies.

Findings show that the framework of leadership behavior in offline groups can also be observed in Facebook communities. The content analysis of the open-ended questions reveals new categories reflecting unique leadership strategies in online environments. Leaders that participated in the study focused on strategies of content and team management, provided their groups with relevant content and personal stories to engage their members and strived to lead both offline and online-related social spaces to build a sense of community.

The growing number of Facebook community leaders and their key role in social media communities raise new questions about their position in light of what is already known about traditional leadership. Since social media occupies a central place in almost every aspect in everyday life, understanding the way that leaders manage these online communities is ever more important, and it can lead to an advancement in online communications.

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-01-2020-0034.

Economic adversity, geopolitical, and climate crises leading to the lack of decent and sustainable work are resulting in growing and diverse migratory movements. The precarious situation of many migrant workers in their countries of employment results in a state of social exclusion due to a lack of access to relevant information sources. The purpose of this paper is to further the understanding of the information behavior of migrants by examining the role that La Escuelita, a Hebrew night school for domestic migrant workers in Israel, plays as an information ground helping migrants struggling with social exclusion.

A qualitative methodology was used and data were collected using participation observation over a three-months period. Eight students at the school were interviewed using in-depth interviews.

La Escuelita served as a vehicle for social inclusion by providing valuable everyday information to the students in a caring environment. Information was shared in multiple directions between both the staff and the students and between the students. Language barriers were revealed as one of the main factors for social exclusion. Findings revealed that although the migrant workers who study at La Escuelita are information poor regarding their struggle for social inclusion into Israeli society, they wish to learn Hebrew as a way to overcome this exclusion.

Understanding the information behavior of marginalized populations is the first step into designing and implementing information services to help them toward social inclusion. This research presents an innovative contribution by examining the significance and roles of social connections in the setting of a unique information environment.

This study examines the information practices of Israeli lawyers highlighting the central role that information plays in professional communities of practice. Examining the information practices of lawyers characterizes the information behavior of this community of practice.

Information practices are those recurrent practices related to actively seeking information for a variety of sources socially and contextually situated within members of a professional community. Twenty semi-structured interviews were carried out with lawyers in Israel that investigated the different ways by which lawyers interact with information in their professional work. Data collected in the interviews were analyzed using a grounded theory approach.

Findings from the content analysis of the interviews revealed three main themes: information assimilation, networking and self-promotion and content creation that encompass a wide variety of information practices related to seeking information related to a case, preparing and presenting a case, providing support for the client, collaborating with other members of the professional community and promoting their professional practice.

This study provides an innovating perspective of the ways by which an information-rich community of practice engages with information, solves problems, build social connections and creates new content.

The purpose of this paper is to examine the life stories of migrant workers in Israel by analyzing different aspects of the information behavior that emerged from their narratives through a transitional perspective.

Narratives are a human way of communication that focuses on the stories people tell about themselves, their inner thoughts, their states of mind and how they perceive their own reality. In total, 20 Spanish-speaking domestic migrant workers were interviewed. The data collected form the narratives were study draws from the transitional theory.

The holistic phase of the content analysis revealed that participants experienced information poverty based on socioeconomic factors and perceptions of social exclusion, vulnerability and hostile surroundings. The content analysis yielded a theory of transitional information behavior that reflects the three stages of the migration process: ending of a new reality, a period of confusion and a sense of belonging. The theory encompasses four elements: process, disconnectedness, perceptions and patterns of response.

The study proposes an innovative look at information behavior of migrants by integrating a transitional perspective into the life stories of participants.

The purpose of this paper is to examine participation in online social platforms consisting of information exchange, social network interactions, and political deliberation. Despite the proven benefits of online participation, the majority of internet users read social media data but do not directly contribute, a phenomenon called lurking.

A survey was administered electronically to 507 participants and consisted of ten sections in a questionnaire to gather data on the relationship between online participation and the following variables: anonymity, social value orientation, motivations, and participation in offline activities, as well as the internet’s political influence and personality traits.

Findings show that users with high levels of participation also identify themselves, report higher levels of extroversion, openness, and activity outside the internet, the motivations being an intermediary variable in the relationship between the variables value.

The study shows that participation in online social platforms is not only related to personality traits, but they are impacted by the nature of the motivations that drive them to participate in the particular social platform, as well as by the interest toward the specific topic, or the type or nature of the social group with whom they are communicating.

The study aimed to investigate the information disclosure behavior of women bloggers who suffer from infertility by examining their self-disclosure as it relates to the anonymity patterns they adopted.

A survey was distributed to approximately 300 authors of infertility blogs, 135 bloggers answered the request to take part in the study. The survey gathered basic demographic and blogging practice data, and measured different elements of the bloggers' discursive and visual anonymity as well as their patters of self-disclosure.

Findings reveal that the majority of respondents identify themselves on their blogs and only a small percentage decided to be totally anonymous, and about half of the bloggers post actual photos of themselves and their lives. The participants reported a high rate of self-disclosure, revealing sensitive information, letting their defenses down, disclosing highly intimate details about their lives, writing openly about their infertility treatments on their blog. No significant correlation was observed between visual and discursive anonymity and the perceived self-disclosure of participants. Results show that the more anonymous the bloggers are, the more afraid they become that their blog may be read by people they know offline. On the other hand, the more identifiable the bloggers are, the more willingness they show to share the content of their journal with people they know offline. The majority of participants expressed concerns that blogging could negatively impact their lives.

This study explores an alternate explanation through the examination of the bloggers' self-disclosure patterns as they relate to the degree of anonymity adopted.