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In the era of globalization, we have large market. Here, each one has to offer something for its survival or sustenance. Now, to capture the market of any product, the customer's satisfaction is essential. Government supported higher education institutions or the knowledge providing sectors day by day facing challenges both from nation's private institutions and global academic institutions. Students satisfaction obtained from the outcome or services provided by the institution is essential for its sustenance. Given that education is an experienced good, its efficacy can be measured by evaluating its effect on users, that is, students. Under these circumstances, it becomes very important to measure the level of satisfaction from the angle of the students of higher education institutions specially financed by government. An attempt has been taken in this chapter to measure students' satisfaction in master's level students of the University of North Bengal. This study is completely based on primary data collected from the structured questionnaire. Logistic regression model is used in this study as methodology.

The open objective of liberalization or globalization for the developed nations is the expansion of market or the creation of opportunities to produce and sale more and more goods and/or services beyond the domestic market which ultimately lead the nation in the right path of development. On the other hand, this economic environment is a challenge for the developing or less developed or small nations with respect to share of world trade to compete with the developed or large nations with respect to the quality of the product, technology, skill of human resources, etc. There arise tariff impositions to protect the domestic economies to defend against the challenges. Under these circumstances, this chapter tries to investigate the impact of such tariff war measured by trade as a percentage of GDP on the per capita GDP of the nations. It finds that all the variables are cointegrated. The effect depends on how we measure world tariff, for example, the effect of tariff on trade is positive and significant when we measure the world tariff as simple mean of all products but the effect of tariff on trade is negative and statistically significant when we take tariff as weighted mean of all products. Similarly, the effect of tariff on per capita income is positive if tariff is measured with simple average of all products but this effect is negative and significant when it is measured with weighted mean of all products. In this case, imposition of world tariff (weighted mean of all products) declines world per capita income especially in short run.

Women establish about half of the world's population and constitute a significant part of the workforce. Women's empowerment is considered as an entry point for women's integration and inclusion into development. Economic independence is recognized as the key to women's empowerment. Economic independence provides women with autonomy in other aspects of their life. By organizing them into groups and providing financial freedom by enhancing the livelihood of women, cooperatives are playing an essential role in the empowerment of women. In the last two decades, self-help group (SHGs) has evolved as an informal form of cooperative and has played a very important role in women empowerment.

This paper is an attempt to explore the role of cooperatives in women empowerment. Firstly, an intensive search of literature was done to identify the role of cooperatives in bringing women empowerment in the Scopus database. This data were analysed to look at the trends in research using VOSviewer. Later, the findings of this study are supported by field observation.

The paper also develops a framework for women empowerment through cooperatives and reviews the field experiences to support the framework. The paper concludes that the theory of economic modernity holds true for women empowerment, as economic independence through cooperatives has helped women gain access to control over resources and led to women empowerment.

The paper develops a framework and supports the findings that economic independence is a key to women empowerment, and cooperatives are playing an important role in the same. It will help practitioners in framing the policies and interventions for women empowerment. The findings of the paper will be helpful in setting directions for research in this domain.

The paper is an original contribution as it has reviewed literature and used VOSviewer. Along with the review, it has supported the findings from qualitative observations from the field.

In Bangladesh (BD), delays in infrastructure are common. Many previous studies have explored the causes of infrastructure delays. However, this study investigated the causes of delays by taking responses from the stakeholders who are responsible for planning, design, funding, approval and implementation. There are few studies that have related infrastructure project delays to heterogeneity in stakeholders’ perceptions.

A structural equation (SE) model is developed with 350 normally distributed data points to understand the heterogeneity in stakeholders’ perceptions regarding delays in infrastructure projects in BD. Additionally, the relative importance index (RII) approach is used to assess the responses, validating the SE model.

The study finds that among the three latent variables, “Project itself related delay” has more influence on delays in infrastructure projects. Among the observed variables under the “project itself related delay” latent variable, “DPP approval process” has the most significance. From the heterogeneity analysis, the study found differences in responses among the stakeholders from “the Engineering Department,” “the Planning Office” and “the Construction Firm/Industry.” An important class of stakeholders believes that their stage is not being delayed and that other stages require attention.

The data sample is 350. More data can improve the accuracy of the findings. Most of the respondents are civil engineers (74%) and represent the owner of the project. Sample data from more stakeholders’ will enhance the accuracy of the result.

This study addresses the requirements of Bangladeshi project stakeholders and how their interactions cause delays in projects. Furthermore, the opinions of other stakeholders are taken into consideration when determining the specific factors of individual stakeholders that are causing delays. Practically, the distance between stakeholders should be reduced. A project manager can play a role in this regard. Initiatives should be taken on how to complete the project quickly by eliminating the requirements discussed among the stakeholders and bureaucratic complications. Instead of placing blame on one another, stakeholders should take the initiative to figure out how to work together to finish the project on schedule. The Planning Commission’s approval of the Development Project Proposal (DPP) and Revised Development Project Proposal (RDPP) should be obtained as soon as possible by owner stakeholders. In order to avoid frequently changing the DPP, owners should also exercise greater caution when choosing contractors. Contractor stakeholders should use efficient and proper manpower and equipment so that unexpected delays are not created during the execution of work. Since the role of the contractor stakeholder is the most important among the three types of stakeholders, the contractor should raise awareness and urge the owners to get the RDPP approved quickly.

The findings from the study can help mitigate delays in infrastructure projects in BD, taking into account the perceptions of various stakeholders.

Health-care delivery organizations (hospitals) constitute a complex adaptive system; hence, a contingency perspective is imperative to guide the design of customized approaches to quality management in different health-care settings. Accordingly, this paper aims to propose a contingency framework to advance the understanding of the relationship between situational factors and effectiveness of quality approaches in health-care organizations (HCOs), such as hospitals in India.

Related literature was reviewed to identify existing research and theories related to quality and quality approaches, situational factors of the HCOs (hospitals) and some existing logical evidence on public and private hospitals in India. Then a contingencies framework for quality and quality approaches was conceptualized.

This paper proposes contingent determinants arise out of conceptualization of the HCOs (hospitals) from different system perspective such as rational system, natural system, open system and integrative system; uncertainty because of physicians’ behaviour, nurses’ approach and a dual line of authority; and the task environment such as patients, competition and economic pressure. These determinants represent situational constructs to the quality enhancement of any attempt at quality approaches. While these determinants have an influence on the quality and quality approaches of the HCOs (hospital), it is imperative to build any quality improvement strategy to work effectively, i.e., quality approach is dependent on determinants of the contingencies of the hospital’s environment, be it external or internal. Propositions for future research are also incorporated.

This paper proposes a conceptual model as well as research propositions that need to be validated and confirmed empirically. It advances the research and theory related to quality and quality approaches in a health-care setting. It can enable policymakers, hospital managers to analyze and gauge the appropriateness of quality approaches in a given context before implementing them and could help to improve the introverted quality approaches and quality dimensions currently followed in HCOs (hospitals).

Contingency framework is a new approach for research on the effectiveness of quality approaches in hospitals. The fundamental idea behind this framework is that effectiveness of quality approaches can be understood best by examining its contingent determinants. Thus, it has the capacity to contribute to the efforts of government and policymakers to make the quality of care affordable to all in India. Essentially, we examine the contexts and variables that determine the effectiveness of quality approaches.