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Founded in 2015, the Impact Valuation Roundtable (IVR) is an informal group of companies who wish to operationalise the emerging field of Impact Valuation. IVR participants consider Impact Valuation a groundbreaking approach to measure and value the effects of business activities on the health and well-being of people and the planet – in economic, environmental, social and human dimensions.

Impact Valuation can support large and small companies alike. It uses the language of business, supports strategic decision-making by adding fact-based insights into business operations and strengthens the communication and engagement of business with stakeholders. This is showcased in case studies from adidas, Ambuja Cements Limited, BASF, Cementos Argos, Maersk, Natura, Novartis, Syngenta and UPM.

Although there is an increased recognition of the benefits of Impact Valuation, comparability in the calculation and communication of the results of Impact Valuation assessments across companies is one of the key challenges to the credibility and uptake of the concept. The IVR supports and encourages the development of consistent frameworks and standards that strive for maximum commonality across industries, pragmatism in their application, and allow for scaling up.

As importance and interest rises, the IVR continues to welcome other practitioners willing to contribute knowledge and experience to accelerate convergence and mainstreaming of Impact Valuation.

This article aims to analyze performance evaluation in the Portuguese hospitality sector. It assesses the frequency with which performance indicators are monitored, the relevance assigned to them and how the two are related. It further evaluates whether performance evaluation practices in the Portuguese hospitality sector are based on the balanced scorecard (BSC) philosophy.

The study builds upon a doctoral research addressing the hospitality sector in Portugal. Theoretically, it resorts to a literature review on performance indicators and the Portuguese hospitality sector. Empirically, it looks at a sample of four- and five-star hotels operating in Portugal in 2012. A questionnaire addressing the four perspectives of BSC was applied, and a descriptive analysis was developed.

Performance indicators cover the four perspectives of BSC in a balanced way, which confirms its relevance as a strategic management tool. However, there is no coincidence between the performance indicators most frequently monitored and those considered to be most relevant.

The study reviews/identifies performance indicators suitable for the hospitality sector and highlights ways to improve their use in the Portuguese hospitality sector.

Redirecting the use of performance indicators to long-term objectives will benefit the financial results of the hospitality industry, with positive impacts on employment. This is particularly relevant as the hospitality industry is an activity strongly characterized by seasonality.

This is a descriptive study related to the use of indicators in the Portuguese hotel sector, to this date inexistent/innovative. It highlights the need for changes in the choice of performance indicators in the Portuguese hospitality sector and offers suggestions for future performance evaluation frameworks.

The purpose of this study was to explore the innovative and proactive practices adopted by subsistence businesses under the COVID-19 health contingency. Evidence of the current situation and the contingency practices that businesses have implemented in dealing with the economic crisis caused by the COVID-19 pandemic was collected through a literature review of secondary information sources: bibliographic and hemerographic, as well as in-depth interviews with five owners of artisanal and agricultural subsistence businesses.

Faced with uncertainty, artisanal and agricultural subsistence businesses have adopted innovative and proactive survival practices. The closure of markets, the absence of tourism, the suspension of non-essential activities, the lack of mobility and transportation, and the closure of access in rural communities are some of the realities these businesses are experiencing. Subsistence businesses in marginalised areas are a long way from accessing information technologies for online sales and home deliveries, which are implemented by most businesses in urban areas. In contrast, they revert to ancestral marketing practices such as bartering and low prices to earn an income for family food. Despite the loss of over 50% of subsistence businesses in urban and semi-urban areas, online sales through social media and websites, socially responsible initiatives, along with government support programmes, have helped others stay in business.

The purpose of this paper is to study the relevance of heritage collections and the convergence of methodologies and standards traditionally linked to Library and Information Science (LIS) in the development of digital humanities (DH) research in Spain.

This paper is based on a systematic review of scientific publications that are representative of DH in Spain and were published between 2013 and 2018. The analysis considered doctoral theses, journal articles and conference papers.

The results highlight the synergies between documentary heritage, LIS and DH. However, it appears that there is a scarcity of scientific literature to support the confluence of LIS and DH and a limited formal connection between heritage institutions and the areas of academia that reuse and enrich these source collections.

The review of representative scholarly DH publications was mainly based on the metadata that describe the content of articles, thesis and conference papers. This work relies on the thematic indexing (descriptors and keywords) of the analysed documents but their level of quality and consistency is very diverse.

The topic of the study has not been explored before and this work could contribute to the international debate on the interrelation and complementarity between LIS and DH. In addition, this paper shows the contribution that standards and documentary methodologies make to projects in which technology is applied to humanities disciplines. The authors propose that there is an urgent need to strengthen the “scientific relationships” between heritage institutions, as well as enhancing links between the academic field of DH and LIS in order to improve teaching and research strategies in conjunction.

The purpose of this paper is to find throughout history examples of wealth management of a family or business families that can be assimilated into the current concept of family offices (FOs). In such examples, the study identifies characteristics associated with the different dimensions of the concept of socioemotional wealth (SEW).

Drawing on the socioemotional perspective, this paper relates significant examples of FOs based on historical stages (ancient history, the middle ages, modern history, the contemporary period and the actual world). Each case is discussed with an effort to identify the dimensions of the SEW that fit and help in understanding the organization studied.

Mainly, FOs allow the management of the family legacy, philanthropy, promotion of entrepreneurship and family wealth preservation for future generations. Autonomy in decision-making, privacy and confidentiality and the achievement of more intangible goals make the FO preferable to other institutions. Through the study of historical cases, the FO constitutes a structure with objectives and activities that have remained consistent from Rome to the present, regardless of historical, political or social context. The results also identify four out of five FIBER dimensions of SEW.

In addition to contributing to the scarce literature on FOs, this paper uses various examples of historical periods to better understand its origin, evolution and current state. A selection of examples at different times allows us to verify that FOs undergo a series of changes throughout history but maintain their characteristics regardless of the historical context. This paper is the first to explore the origin and development of the FO as organization. Building on the findings, the authors present a conceptual SEW framework to deepen in the knowledge of FO. This framework could help researchers and practitioners in future researches providing a conceptual link that demonstrates the components of the SEW perspective best fit the objectives pursued by business families when establishing a family office.

This case is to familiarize students with the peculiarities of social enterprises (SEs). They would be able to recognize that SEs are hybrid organizations that merge a social purpose with the managerial logics of business ventures. Because of this dual nature, social entrepreneurs need to balance their social aim and the financial viability of the project when analyzing different ways to grow the business, as well as understand and address internal tensions that arise because they have to deal with diverse stakeholders. At the end of the analysis, students would have clear that social and commercial ventures respond to different logics, and therefore, require different managerial models.

Andrea Meoño was the founder of Hope Home, a center for early childhood education in San José, Costa Rica. The goal of the center was to provide education and daily care to children of disadvantaged families, especially single mothers for whom it was a real challenge to maintain a permanent job to sustain their children, and at the same time, provide them with adequate care and attention. After five years of operating the center, Andrea had to figure out the best way to grow her business, ensuring financial sustainability while keeping true to her original purpose of helping vulnerable mothers by providing their children with excellent educational opportunities.

Master’s and Master of Business Administration students taking a course on social entrepreneurship.

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CSS 3: Entrepreneurship