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This case study explores the ways in which black and Latino women who graduated from a predominantly white, elite public high school in the Northeastern United States engaged in varied acts of resistance while students there, both within the classroom and within the larger community. The women accessed the high school through one of the three ways: as town residents, as commuters, or as boarders through two distinct voluntary racial desegregation programs. Through in-depth interviews with 37 women, two overriding trends appear in the data – a form of “resistance for liberation” or “political resistance” in which women push against stereotypes, introduce new programming, and work to reform policies and curriculum, and a smaller strain of “resistance for survival” in which women actively utilize stereotypes. Women with greater amounts of both dominant and nondominant forms of cultural capital are more likely to engage in “political resistance,” while women with lesser amounts of dominant cultural capital show more evidence of “resistance for survival.” Variation exists by point of entry into the system, with town residents showing the lowest levels of either form of resistance.

Underpinning clean language interviewing is a set of skills that allow the interviewer great facility in tracking what has been presented. These skills include minimising personal inference and making an informed choice of what question to ask. They are grounded in the logic of the interviewee's data and the purpose of the interview.

This chapter makes visible four hidden skills I identified through reflection on a doctoral study I conducted using clean language interviewing. These are, how I: ‘parcel out’ sentences in order to build visual-spatial schema; apply content-free codes during the interview; decide what is salient in the interviewee's words and gestures; and use adjacency to navigate my way around the data. Since these skills are applied moment-by-moment during the interview, I refer to them as ‘coding in-the-moment’. I conclude with a comparison between grounded theory methodology and clean language interviewing.

The purpose of this paper is to clarify how human resource professionals (HRPs) in the United States (US) understand their roles in bullying situations and how they perceive others (targeted employees and senior management) understand their roles. It is important to understand these role expectations as HRPs are integral actors in bullying situations and are often evaluated negatively by those in bullying situations.

Strauss & Corbin’s grounded theory approach was used to uncover HRPs role perceptions. Narrative and respondent in-depth interviews were conducted with HRPs and revealed an evolving HR role that clashed with perceived target and senior management role expectations.

This research has revealed a theoretical model of the progressive role HRPs play in bullying situations. The authors discovered HRPs play several important roles in bullying situations and they link these roles in a temporal and situational manner. They first play the role of first, a trust listener; second, an objective, neutral third-party investigator; third, a management advisor; and fourth, a mediator/trainer/coach. Throughout this role execution they also became an emotional laborer. This model was often in contention with the HRP’s perceptions of targets and senior management expectations in bullying situations.

This research revealed a more detailed, nuanced view of the roles HRPs play in bullying situations and called existing research on US HRPs and their roles in bullying situations into question. How HRPs view their roles and role expectations is revealing of why and how they deal with allegations of bullying the way they do. This research has practical value for HR, management, targets, and organizations in general.

In this book the terms ‘clean language’ and ‘clean language interviewing’ are written using lower case, according to the convention of the American Psychological Association (sixth edition). ‘Clean language interviewing’ is sometimes abbreviated to CLI.

To conclude this book, we take stock of the state of the field of clean language interviewing (CLI). The field has matured considerably in 20 years and yet is still young and emergent. Through articulating the principles of CLI and exploring its application in many fields of practice, we hope this book might come to be seen as a milestone on its path. From its informal beginnings and earliest applications, we believe we can claim with justification that clean language interviewing has developed into a well-specified, well-tested and well-appreciated method that can be used to access both explicitly- and tacitly-held knowledge in a wide range of research projects.

As editors of this volume, we have been gratified and humbled by the ways in which CLI has been used by the contributors. Part II has demonstrated the value of clean language interviewing in both academic and applied research. The applications presented illustrate that CLI has breadth – given the diverse fields in which it has been applied – as well as depth, due to the various levels at which it can be used.

Our aim in this chapter is to reflect on themes that have emerged from the contributions in Part II and the experience of compiling the book as a whole. We begin by reviewing the frameworks that we regard as essential to CLI, then discuss three issues of practice and theory that have emerged from Part II. We sum up the key benefits and limitations of CLI for interviewers and interviewees before indicating some possible directions for future research.

A new addition to the list of useful products with unlovely names is INSPEC ONDISC the result of collaboration between the UK INSPEC database producers and University Microfilms International. In Spring 1991 they will issue a CD‐ROM version of the INSPEC records as a three‐disk set covering 1989, 1990 and 1991 — the last will be updated quarterly. Each disk will include about 250,000 records from the abstracting of 4,200+ technical journals and 1,000+ conference proceedings, books and reports in the fields of Physics, Electrical Engineering, Electronics and Computing interpreted widely enough to include most aspects of high‐technology. With this product University Microfilms will introduce a new version of search software with library holdings, word and phrase inverted index, and a thesaurus for precise subject definition. An included option of the searching strategy takes account of British and American spellings.