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The chapter aims to analyze an innovative intervention in the context of public housing in Italy. Over the past decade, in Italy, neighborhoods with a high concentration of public housing have increasingly become spaces of exclusion, where conflicts are rife, due to a multiplicity of factors (e.g., immigration, social deprivation, ageing, health problems). In particular, because of the global economic crisis and the impoverishment of Italian families, competition and quarrels between lower middle-class natives and migrants have been exacerbated, undermining the recent fragile pattern of social cohesion. However, housing and urban policies are still residual, especially in the political agenda of mid-sized towns, which witness an ungoverned urban growth not always accompanied by a concurrent complete recognition of citizenship. Moreover, policies tackling rising social tension to reduce or prevent it are lacking. Nonetheless, at a local level, some more dynamic municipalities are starting to promote original initiatives also thanks to the sharing of the best national and international practices. In particular we wish to focus on the social mediation processes implemented to prevent conflict and promote sustainable cohabitation, improving relationships between neighbors and fostering empowerment and participation. In this perspective, the chapter explores a two-year project of social mediation for households living in public housing which has been developed in the Marche region.

Illness narratives provide a useful lens for analysing neoliberal citizenship at a micro level, from the point of view of patients, family caregivers and healthcare professionals. Indeed, they reveal how people think about and act on their health and disease; they also tell us something about the social context in which illness is experienced, thereby illuminating dominant discourses.

According to Mol (2008), health and illness can be thought about and acted on according to two logics: the logic of choice and the logic of care. The logic of choice entails the neoliberal principle that people should be allowed to make their own autonomous choices. The logic of care implies an interpersonal process of co-responsibility over one’s health and illness.

Drawing on Mol’s work, the chapter presents a thematic content analysis of 20 illness narratives of patients with multiple sclerosis and their caregivers, questioning whether these two logics conflict with each other or whether they are intertwined.