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In 1985, I was moving along a more or less definable disciplinary path, writing qualitative sociology guided by my understanding of leading symbolic interactionist texts, productively disturbed by affection for Harold Garfinkel's ethnomethodology. Although there were prior lines of influence, my writing then was focused especially on various “social constructionist” projects, first with Peter Conrad (Conrad & Schneider, 1992 [1980]; Schneider & Conrad, 1983) and then with Malcolm Spector and John Kitsuse (Kitsuse & Schneider, 1984, 1989). I also read closely and had many conversations with Anselm Strauss about how to do what he and Barney Glaser called “grounded theory” and with Howard Becker about “doing sociology.” Not only did I feel that I was getting better at doing ethnography or field work and “writing it up,” as we put it in Sociology, I felt I was engaged in an epistemologically superior practice relative to the more quantitative and structurally oriented work that was then and still is defined as “mainstream” (a land from which I had emigrated, gradually, after the Ph.D.).

Disillusionment among novice teachers often sets in upon entering the teaching profession. Unfortunately, this disillusionment often leads to novice teachers leaving the profession at high rates, with underserved schools more adversely impacted by their departure. This chapter explores the sources of burnout via the lived experiences of three novice teachers and the impact that burnout had on their intent to remain in the profession. The “reality shock” teachers experience will be exposed through teachers' personal stories while examining the sources of support and strength teachers sought from both within their learning community and beyond, and how those served as a means to survive the novice years.

This paper aims to, by drawing on two decades of field work on Wall Street, explore the recent evolution in the gendering of Wall Street, as well as the potential effects – including the reproduction of financiers’ power – of that evolution. The 2008 financial crisis was depicted in strikingly gendered terms – with many commentators articulating a divide between masculine, greedy, risk-taking behavior and feminine, conservative, risk-averse approaches for healing the crisis. For a time, academics, journalists and women on Wall Street appeared to be in agreement in identifying women’s feminine styles as uniquely suited to lead – even repair – the economic debacle.

The article is based on historical research, in-depth interviews and fieldwork with the first generation of Wall Street women from the 1970s up until 2013.

In this article, it is argued that the preoccupation in feminine styles of leadership in finance primarily reproduces the power of white global financial elites rather than changes the culture of Wall Street or breaks down existent structures of power and inequality.

The research focuses primarily on the ways American global financial elites maintain power, and does not examine the ways in which the power of other international elites working in finance is reproduced in a similar or different manner.

The findings of the article provide practical implications for understanding the gendering of financial policy making and how that gendering maintains or reproduces the economic system.

The paper provides an understanding of how the gendered rhertoric of the financial crisis maintains not only the economic power of global financial elites in finance but also their social and cultural power.

The paper is based on original, unique, historical ethnographic research on the first generation of women on Wall Street.

Case explains how female leaders are more concerned about social issues the industry in which they operate could resolve. Obo-Nia, CEO of Vodafone Ghana, showed concern for resolving the digital divide in Africa and offered a collaborative solution. The case also suggests how female CEOs invest in strategic corporate social responsibility (CSR) that could create a competitive advantage for firms. The case also discusses gender diversity issues in the science, technology, engineering and math (STEM) field and how Vodafone Ghana’s CEO tried to enhance gender diversity in the telecommunication sector and Vodafone. Obo-Nai did not emphasize gender diversity from a CSR perspective but believed in a business case for gender diversity, as an increase in participation of women in the STEM workforce could help the telecommunication sector innovate faster and resolve the digital divide challenge while also empowering women working from the informal sector.

What is the significance of a digital divide and the societal role of the telecommunication sector; Why female CEOs are more concerned about CSR and how CSR makes not charity but business case; Why female CEOs are more inclined toward collaborative strategies and how stakeholders are involved in collaborative strategies for reducing the digital divide; Exploring various strategies for enhancing gender diversity in the STEM field and the significance of gender diversity in the STEM field.

The case is about the challenges faced by Patricia Obo-Nai, the first female CEO of Vodafone Ghana, to bridge the digital divide in Africa while doing so in a profitable manner. Obo-Nai was an engineer by profession and won several awards as she rose to the post of CEO in Vodafone Ghana in 2019. During the COVID-19 pandemic, she took several corporate social responsibility (CSR) initiatives, such as making internet service freely available in certain schools and universities so that education could continue. Obo-Nai also emphasized gender diversity within Vodafone and urged other telecommunication players to focus on gender diversity from a social responsibility perspective because it was essential for innovation. Under Obo-Nai’s leadership, Vodafone itself launched several new products. She called for a multistakeholder collaborative approach to bridge the digital divide and to make 4G internet affordable in Africa. Obo-Nai collaborated with competitors like MTN Ghana to enhance Vodafone Ghana’s roaming services.

This case is intended for undergraduate or graduate-level business and management courses, especially international business and society, CSR and leadership courses. Graduate students in public policy may also find the case compelling.

Teaching notes are available for educators only.

CCS5: International Business; CCS10: Public Sector Management

Purpose – To explore certain aspects of women's experience of their reproductive lives, in different cultural contexts, especially their views on sexuality and sexual practices. It is based on transnational comparative research, and compares the experiences and meanings about motherhood and mother/daughter relationships, especially referring to sexuality and reproductive health. The two contexts we have chosen for this chapter are drawn from our data on Indonesian and Canadian women. While these women come from culturally diverse situations, we find continuities between their experiences as well as contrasts in the contexts in which they live their reproductive lives.

Methodology – Our study was based on collecting participant driven narratives focused on their experience of their reproductive lives. We interviewed women from three generations in the same families to secure a longitudinal perspective and to examine the relationships between generations in the same family. Our overall purpose was to examine the role of local culture in the social reproduction of women's lives in the family.

Findings – The findings we discuss in this chapter focus on the continuities and contrasts we found in women's experience as lived in very different cultural, religious, and political contexts. Indonesian and Canadian women are struggling to live healthy and meaningful lives in a world that is changing ideologically, culturally, politically, and economically. We identify some key problems faced by women, especially as they negotiate the difficult terrain of sexuality, and suggest some points of entry in solving them.

Originality/value – The originality of the article lies in the close examination of in-depth, qualitative data on family relationships, especially in contrasting cultural situations. We also think that our approach, which focuses on generations of women in the same families, provides us with a unique perspective on how relationships and especially women's experience of their reproductive and sexual lives are closely related to the way in which culture is mediated in families.

For social marketers to become effective change agents, evaluation is important. This paper aims to expand existing evaluation work to empirically respond to Gordon and Gurrieri’s request for a reflexive turn in social marketing using reflexive process evaluations: measuring more than “what” worked well, but also evaluating “how” and “why” success or indeed failure happened.

An online survey, adapting Dillman’s tailored design method empirically assesses 13 reflexive process hypotheses. With a response rate of 74 per cent, regression analysis was conducted to evaluate the proposed hypotheses and to identify the significant predictors of each of the reflexive process relationships under investigation.

The study empirically examines and shows support for three reflexive process evaluation constructs – relationships, knowledge and networking. Network involvement and reciprocity; two process dimension constructs do not exert any impact or predict any relationship in the conceptual framework.

This paper expands evaluation theory and practice by offering a conceptual framework for reflexive process evaluation that supports the logic to be reflexive. It shows support for three reflective process evaluation constructs – relationships, knowledge and networks. Another unique element featured in this study is the empirical assessment of Gordon and Gurrieri’s “other stakeholders”, extending evaluations beyond a traditional client focus to an interconnected assessment of researchers, clients and other stakeholders.

In 2014, the Health Service Executive (HSE) in Ireland published its Safeguarding National Policy and Procedures (HSE, 2014). Under this policy, all agencies providing services through the social care directorate must ensure a robust culture of safeguarding is in place. Concurrent to this has been a move in social policy, practice and research to include the voice of the service user, both in terms of planning and reviewing services. (e.g. HIQA, 2012; Flanagan, 2020) This article examines whether service users with intellectual disabilities want to be involved in safeguarding plans and, if so, how that can be supported. Using focus groups service users demonstrated their knowledge of safeguarding as a concept, how they felt about the issues raised, and, crucially what they felt they would like to see happen next in addressing a safeguarding incident or concern. The focus groups took place in a large organisation providing residential services, day services, independent living supports and clinical supports. Engaging service users in planning and responding to safeguarding concerns is a fundamental principle of human rights legislation, both nationally and internationally. This study aims to highlight that it is both possible and desirable to engage fully with service users using a range of simple communication tools. For this to be implemented as routine practice in services providing support for people with intellectual disabilities, authentic leadership is required. Services will need to devote time, human resources and will need champions to get on board with the necessary culture shift.

Qualitative research examined peoples’ “lived experiences” and knowledge of safeguarding. Focus groups were used with thematic analysis highlighting common themes throughout, as guided by Braun and Clarke (2006). There were two objectives: Objective 1: measuring participant’s understanding of the safeguarding process. Objective 2: compare the potential differences between safeguarding plans devised by the participants in the focus groups, versus plans devised by trained designated officers responsible for safeguarding within the service.

Four principal themes emerged – 1. participants understanding of safeguarding; 2. restorative justice; 3. consent; and 4. high levels of emotional intelligence and compassion. Participants demonstrated that they could and did want to be involved in safeguarding planning and showed little variation in the plans compared to those completed by trained staff.

The study was completed with a small sample size in a single service in one area. It may not represent the lived experiences and knowledge of safeguarding in other services and indeed other countries. The video may have led to some priming; for instance, the Gardai in the footage being called may have resulted in the participants stating that contacting Gardai should be part of the plan. After the video was shown, there was a heightened awareness of safeguarding. This may indicate that participants are aware of safeguarding but unsure of the terminology or how to discuss it out of context.

For this to be implemented as routine practice in services providing support for people with intellectual disabilities, authentic leadership is required. Services will need to devote time and human resources and will need champions in the safeguarding arena to get on board with the shift in culture required.

While there did not appear to be many barriers to listening to participants, to progress this as a standard practice a very real shift in culture will be needed. It is important for practitioners to ask: Is the vulnerable person aware that this concern has been raised? What is known of the vulnerable person’s wishes in relation to the concern? To truly engage with service users in safeguarding plans these questions need to be more than a “tick box” exercise. This process needs to be fully embedded into a culture that promotes a person-centred, rights-based, inclusive approach as a standard rather than a one-off project. Some structural changes will be needed regarding the time given to designated officers, and what resources they can access (such as speech and language therapy). However, the real difference will be made by services operating authentic leadership that champions engagement on this scale, to fully answer the question posed by the researchers at the beginning of this report, “Whose safeguarding is it anyway?”

There appears to be little evidence of service user engagement in terms of planning and processing safeguarding responses, either in research or anecdotally.

Recognizing fertile ground and preparing ground not yet ready is an essential skill of an effective intervenor. This sequence of diagnosis and action is studied in a theoretical framework in which mediators examine and alter four classes of disputants' perceptions. These classes are (1) the available set of actions, (2) the class of possible consequences, (3) the likelihoods of uncertain events and consequences of actions, and (4) preferences over consequences. Denver's increasing demand for water led to the Foothills environmental dispute in 1977. This dispute featured various forms of third party intervention. U.S. Representative Patricia Schroeder's failure to mediate the Foothills conflict, and U.S. Representative Timothy Wirth's success, are compared in terms of the disputants' key beliefs affected by the two self‐appointed intervenors' actions. Using the technique of counterfactual case analysis, an exploration is made of a range of possible timing and ground preparation decisions. Although the particular circumstances of any dispute play a key role in its resolution, the proposed perspective extracts features that are general and therefore transferable to other contexts, thereby enabling mediators to belter develop, transmit, and apply intervention skills.