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Article
Publication date: 27 May 2024

Subhajit Pahari

This paper aims to understand tourist behavior in Indian rural tourism by integrating the stimuli-organism-response (SOR) framework, service quality model (SERVQUAL) model and…

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Abstract

Purpose

This paper aims to understand tourist behavior in Indian rural tourism by integrating the stimuli-organism-response (SOR) framework, service quality model (SERVQUAL) model and theory of planned behavior. It investigates the role of positive tourist-host interactions, destination image, trust and attitude in shaping pro-tourism intentions. Additionally, it explores the moderating effect of Indian traditionality on these relationships.

Design/methodology/approach

This study uses a mixed-methods approach, combining qualitative data from 15 respondents with quantitative analysis involving 580 tourists engaged in Indian rural tourism. Confirmatory factor analysis and structural equation modeling are used to examine relationships among tourist-host interactions, destination image, trust, attitude and pro-tourism intentions.

Findings

The study reveals that positive interactions and a positive destination image play crucial roles in building trust and shaping favorable attitudes toward rural tourism. Trust and attitude, in turn, significantly drive pro-tourism intentions. Furthermore, tourist attitude partially mediates the relationship between trust and intentions. The study introduces the novel concept of Indian traditionality as a moderator, highlighting its impact on trust, attitude and pro-tourism intentions.

Research limitations/implications

Limitations include the focus on Indian rural tourism, which may limit generalizability, and potential response bias due to self-reported data. Future research could explore other cultural contexts and use diverse data collection methods.

Practical implications

This research offers practical insights for policymakers and stakeholders, emphasizing the importance of fostering positive tourist–host interactions and cultivating a positive destination image to enhance the overall tourist experience and promote sustainable rural tourism practices.

Originality/value

This study’s innovation lies in harmonizing theoretical frameworks to shed light on Indian rural tourism’s multifaceted aspects. It introduces Indian traditionality as a cultural moderator, enriching understanding of tourist behavior. The research contributes to academia and industry by guiding the development of sustainable tourism practices and improving the tourist experience.

目的

本研究旨在通过整合 SOR 框架、SERVQUAL 模型和计划行为理论来理解印度乡村旅游中的游客行为。研究探讨了游客与东道主的积极互动、目的地形象、信任和态度在形成亲旅游意愿中的作用。此外, 本文还探讨了印度传统对这些关系的调节作用。

设计/方法/途径

本研究采用混合方法, 将 15 名受访者的定性数据与 580 名参与印度乡村旅游的游客的定量分析相结合。研究采用了确证因子分析(CFA)和结构方程模型(SEM)来考察游客-接待方互动、目的地形象、信任、态度和亲旅游意愿之间的关系。

研究结果

研究表明, 积极的互动和正面的目的地形象在建立信任和形成对乡村旅游的良好态度方面发挥着至关重要的作用。信任和态度反过来又会极大地推动亲旅游意愿。此外, 游客态度在一定程度上调节了信任与意愿之间的关系。研究引入了印度传统这一新颖的概念作为调节因素, 强调其对信任、态度和亲旅游意愿的影响。

研究局限性/意义

研究的局限性包括:研究重点是印度乡村旅游, 这可能会限制研究的普遍性, 以及由于自我报告数据而可能产生的反应偏差。未来的研究可以探索其他文化背景, 并采用不同的数据收集方法。

实际意义

这项研究为政策制定者和利益相关者提供了实用的见解, 强调了促进游客与东道主之间的积极互动以及培养积极的目的地形象对于提升整体游客体验和促进可持续乡村旅游实践的重要性。

原创性/价值

本研究的创新之处在于协调理论框架, 揭示印度乡村旅游的多面性。它引入了印度传统作为文化调节因素, 丰富了我们对游客行为的理解。该研究通过指导可持续旅游实践的发展和改善游客体验, 为学术界和产业界做出了贡献。

Objetivo

Esta investigación pretende comprender el comportamiento del turista en el turismo rural de la India mediante la integración del marco SOR, el modelo SERVQUAL y la Teoría del Comportamiento Planificado. Investiga el papel de las interacciones positivas entre el turista y el anfitrión, la imagen del destino, la confianza y la actitud en la formación de las intenciones proturismo. Además, explora el efecto moderador de la tradicionalidad india en estas relaciones.

Diseño/metodología/enfoque

Este estudio emplea un enfoque metodológico mixto, combinando datos cualitativos de 15 encuestados con un análisis cuantitativo en el que participan 580 turistas en el ámbito del turismo rural en India. Se utilizan el análisis factorial confirmatorio (AFC) y el modelo de ecuaciones estructurales (SEM) para examinar las relaciones entre las interacciones turista-anfitrión, la imagen del destino, la confianza, la actitud y las intenciones a favor del turismo.

Resultados

El estudio revela que las interacciones positivas y una imagen favorable del destino desempeñan un papel crucial en la creación de confianza y en la formación de actitudes positivas hacia el turismo rural. La confianza y la actitud, a su vez, impulsan significativamente las intenciones proturismo. Además, la actitud del turista es un mediador parcial en la relación entre confianza e intenciones. El estudio introduce el novedoso concepto de tradicionalidad India como moderador, destacando su impacto en la confianza, la actitud y las intenciones proturismo.

Limitaciones e implicaciones de la investigación

Las limitaciones incluyen el hecho de centrarse en el turismo rural en India, lo que puede limitar que sea generalizado, y el posible sesgo de respuesta debido a los datos auto declarados. Futuras investigaciones podrían explorar otros contextos culturales y emplear diversos métodos de recogida de datos.

Implicaciones prácticas

Esta investigación ofrece ideas prácticas para los responsables políticos y las partes interesadas, haciendo hincapié en la importancia de fomentar las interacciones positivas entre el turista y el anfitrión y cultivar una imagen positiva del destino para mejorar la experiencia turística en general y promover prácticas sostenibles de turismo rural.

Originalidad/valor

La innovación de este estudio radica en la armonización de los marcos teóricos para arrojar luz sobre los aspectos polifacéticos del turismo rural en India. Introduce la tradicionalidad India como moderador cultural, enriqueciendo nuestra comprensión del comportamiento turístico. La investigación contribuye al mundo académico y a la industria orientando el desarrollo de prácticas turísticas sostenibles y mejorando la experiencia del turista.

Article
Publication date: 26 December 2023

Atanu Manna, Subhajit Pahari, Debasish Biswas, Dipa Banerjee and Debasis Das

The study principally aims to investigate the relationship among work–life balance (WLB), job satisfaction (JS) and employee commitment (EC) among the railway staff by integrating…

Abstract

Purpose

The study principally aims to investigate the relationship among work–life balance (WLB), job satisfaction (JS) and employee commitment (EC) among the railway staff by integrating the social exchange theory (SET). The study also explores JS as a mediator in the context of the new normal.

Design/methodology/approach

A mixed-method sequential explanatory design was utilized for this study. The research instrument was administered to 533 railway employees, using purposive sampling to ensure reliability and validity. Structural equation modeling (SEM) was employed to analyze the quantitative data and measure mediation effects. Additionally, 15 interviews were conducted with employees from three job positioning groups (A, B and C) to gain further insights into commitment-related concerns.

Findings

The study found that WLB and JS positively influenced EC, with JS acting as a mediator between WLB and EC. Furthermore, factors such as fostering friendships among colleagues, effectively managing work–life integration and recognizing the importance of job roles were identified as crucial in enhancing the relationship between WLB and EC.

Originality/value

The study includes SET to examine the social exchange process while considering WLB benefits as a reward from the employer and EC as the outcome of this reward. This study contributes by examining the effects of COVID-19 on the railway industry and EC. The mixed-methods sequential explanatory design gave a comprehensive understanding of the relationships between WLB, JS and EC. The study’s implications highlight the importance of implementing supportive policies, such as flexible work schedules and a supportive organizational culture, to enhance employee commitment and reduce attrition rates. The study emphasizes the significance of prioritizing employee well-being to achieve organizational goals and enhance organizational commitment.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

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