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Leadership, human resource management, crisis management, change management and communication.

Executive education; postgraduate; undergraduate.

This case study describes the collapse of Satyam, a leading IT industry service provider from India. Satyam went into a crisis mode after revelation of financial fraud by its Chairman. This resulted in a crisis not just for the company, its clients and employees – but it also had the potential to shake up the entire Indian IT industry the world over, by shattering investor and client confidence in the Indian IT sector. The case provides the students with an inside view of the unfolding of events at Satyam and the people challenges that emerge in a crisis scenario. The case outlines reactions from the industry, government, clients and employees as they tried to make sense of a very chaotic situation, and its multi-level ramifications both within India and outside. The case ends with Thallapalli Hari, the Global Head of Marketing and Communication and ex-head of HR, trying to visualise and prioritise a course of action to propose to other members of the leadership team.

The key aim of this case is to provide a backdrop to the crisis, and also help students put themselves in the role of an HR crisis manager as well as portray the decision making and communication challenges that emerge in chaotic situations. The importance of an immediate and yet strategic response is emphasised and the case is a great starting point to have a discussion on the competencies and skills required in HR to lead under unusual circumstances. This case allows participants to get an in-depth understanding of the collapse of Satyam. The case also illustrates principles of leadership, change management and communication, in particular:

• Leadership: The Satyam story is an HR and leadership crisis nightmare come true. What should an HR leader do when you wake up to find your company with a ruined reputation, minimal financial capital, 53,000 employees on the payroll and more than 500 clients with pending deliverables worldwide. Where do you begin? The case illustrates a situation where immediate action is required to stop the tailspin into which the company was heading.

• Change management: The situation demanded that change be managed from a chaotic system to a stable system. The big issue though remains as to how one can get a system into a state of stability when everything is changing at the same time. Most change management plans have some stable variables, however in the case of Satyam there were multiple changes taking place simultaneously. A combination of change in leadership, client relationships, employee trust and confidence, market reactions together make for a perfect storm. Dealing with even one of these changes is a challenge for a company. In the case of Satyam, its entire existence was at stake.

• Communication: The demands for communicating effectively in a crisis situation are different than communicating under stable systems. The choice of medium, the speed of response, the content all need careful monitoring. Whereas most companies have teams that separately deal with internal and external communication, Satyam provides a unique situation where managing both effectively at the same time was critical to the future of the firm. The stakes for effective communication are much higher under the circumstances. This case can be used in organizational behaviour, human resources and corporate communications modules being taught to under-graduates, post-graduates and for executive education.

Leadership: The Satyam story is an HR and leadership crisis nightmare come true. What should an HR leader do when you wake up to find your company with a ruined reputation, minimal financial capital, 53,000 employees on the payroll and more than 500 clients with pending deliverables worldwide. Where do you begin? The case illustrates a situation where immediate action is required to stop the tailspin into which the company was heading.

Change management: The situation demanded that change be managed from a chaotic system to a stable system. The big issue though remains as to how one can get a system into a state of stability when everything is changing at the same time. Most change management plans have some stable variables, however in the case of Satyam there were multiple changes taking place simultaneously. A combination of change in leadership, client relationships, employee trust and confidence, market reactions together make for a perfect storm. Dealing with even one of these changes is a challenge for a company. In the case of Satyam, its entire existence was at stake.

Communication: The demands for communicating effectively in a crisis situation are different than communicating under stable systems. The choice of medium, the speed of response, the content all need careful monitoring. Whereas most companies have teams that separately deal with internal and external communication, Satyam provides a unique situation where managing both effectively at the same time was critical to the future of the firm. The stakes for effective communication are much higher under the circumstances. This case can be used in organizational behaviour, human resources and corporate communications modules being taught to under-graduates, post-graduates and for executive education.

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This paper aims to design a most demanding low profile and compact ultra-wide band (UWB) antenna system for various wireless applications. The performance (in terms of data rate) of UWB system is improved by using multiple-input-multiple-output (MIMO) technology with it. Owing to the overlap of other existing licensed bands with that of UWB, electromagnetic signals can interfere. So, notched band UWB MIMO antenna system reported here which is highly compact, bandwidth efficient, superior data rate and high inter-element isolation comparatively to other reported designs.

A 49 × 49 × 1.6 mm³ quad-port UWB MIMO antenna with specific bandwidth elimination property is designed. The proposed planar MIMO configuration comprises unique four identical “Cordate-shaped” monopole radiators fed by 2.3-mm thick microstrip-lines. The radiators are located right-angled to each other to enhance inter-element isolation. Further, a different approach of slitted-substrate is applied to minimize the overall size and mutual coupling of the MIMO antenna, as a substitute of decoupling and matching structures. The defected ground structure is used to obtain −10 dB impedance bandwidth in entire UWB band, without compromising with the lower cut-off frequency response. Further, to eliminate the undesired resonant band (WLAN at 5.5 GHz) from UWB, a rounded split ring resonator is introduced in monopole patch.

In the entire operating band of 2.8 to 11 GHz, isolation among elements is more than 24 dB, envelope correlation coefficient less than 0.002, diversity gain greater than 9.99 dB and TARC less than −7 dB are obtained at all 4-ports.

The measured parameters of the fabricated prototype antenna on FR4 substrate are found in good agreement with the simulated results. The small variation in software results and hardware results are observed due to hardware design limitations.

The proposed design may be used for any wireless application following in the range of UWB.

It can be shown from graphs of measured parameters of the fabricated prototype antenna. They found to be in good agreement with the simulated results.