Search results

The term ‘digital assistive technology' refers to the use of ICTs for the support of older people's everyday tasks. These tasks could range from online shopping to information seeking and searching the web in a variety of ways eg. by the use of desktop or ubiquitous computing. Currently, research under the New Dynamics of Ageing Programme, funded by the ESRC, EPSRC, BBSRC, MRC and AHRC, and research funded by other bodies, including SPARC, tries to improve older people's quality of life through the exploitation and exploration of new developments in computing and information technology. However, the acceptance rate of digital assistive technology by older people is still low, while the abandonment of already existing technologies increases. The purpose of this paper is to propose a framework for process requirements to inform the decision‐making of designers and implementers of digital assistive technologies. These process requirements should facilitate the development of more adaptable user‐centred systems that can dynamically accommodate the changing needs of older people and decrease the rate of abandonment of digital assistive technologies.

This paper reports the findings of a literature review conducted to investigate user responses to assisted living technologies (ALTs), principally telehealth and telecare applications. A combination of search terms identified approximately 75 relevant publications, including reports of studies in the US, Australia, Europe and the UK. The documents were analysed to extract data relating to end‐user needs, what attracts end users and informal carers to telehealth/telecare services, and what deters them from adopting these technologies. Some key challenges arising for the uptake and adoption of ALTs are then discussed, and significant user requirements emerging from the evidence are identified. The paper concludes with suggestions for the next steps to be taken to promote effective and appropriate use of ALTs.

There is recognition that digital ICTs have the potential to support older people to live independently, to “age well”, to promote social inclusion and to facilitate access to commercial and government services. Research conducted by the Sus‐IT project under the “New Dynamics of Ageing” Programme has focused on how to help older ICT users to remain digitally engaged given the barriers that they can face and which can quickly erode their confidence or capability. Access to appropriate learning and support resources is a key issue for sustaining older ICT users. The aim of this paper is to investigate older people's ICT learning and support needs.

Older people themselves have been central to the research; more than 1,000 older people have participated in this research through open workshops, established formal and informal panels and groups across the UK, and through contacts with a number of organisations working with older people. Key research users (e.g. organisations representing older people and those providing services and products to be used by older people) have also collaborated in the research in a variety of roles.

Findings show that older people value very highly the benefits and independence that computer use gives them, and they are often exceptionally tenacious in trying to remain digitally connected – persisting in the face of many obstacles, and often without awareness or use of existing aids to accessibility. If disengagement begins, it is usually a gradual process, rather than a single event, and likely to result from a combination of factors – changes in physical and cognitive abilities, in support, in technology and in personal circumstances. The availability of help and support emerges as a factor of paramount importance to sustaining digital connection.

The conceptual model of the risks of sustaining digital engagement of older people arising from the research has significant implications for both policy and practice – for instance, in relation to “digital by default”. A user‐generated strategy for provision of sustainable, community‐based ICT learning and support for older people is a key output from Sus‐IT.

The issues surrounding sustaining digital inclusion in older age are multi‐faceted and complex – and addressing these will have significant benefits not only for older people but also for the economy and society.

This editorial brings to an end a branded series of articles on the outputs of research concerned with improving the quality of life of older and disabled people. The growing significance of the subject matter addressed throughout this series is illustrated and discussed. As a consequence of the series, it has been realised that papers on topics that previously would have been considered peripheral to the interests of the readership of JIC are now recognised as significant for good health and well‐being.

Social media platforms are a pervasive technology that continues to define the modern world. While social media has brought many benefits to society in terms of connection and content sharing, numerous concerns remain for the governance of social media platforms going forward, including (but not limited to) the spread of misinformation, hate speech and online surveillance. However, the voice of citizens and other non-experts is often missing from such conversations in information systems literature, which has led to an alleged gap between research and the everyday life of citizens.

The authors address this gap by presenting findings from 16 h of online dialog with 25 citizens on social media platform governance. The online dialog was undertaken as part of a worldwide consultation project called “We, the internet”, which sought to provide citizens with a voice on a range of topics such as “Digitalization and Me,” “My Data, Your Data, Our Data” and “A Strong Digital Public Sphere.” Five phases of thematic analysis were undertaken by the authors to code the corpus of qualitative data.

Drawing on the Theory of Communicative Action, the authors discuss three dialogical processes critical to citizen discourse: lifeworld reasoning, rationalization and moral action. The findings point toward citizens’ perspectives of current and future issues associated with social media platform governance, including concerns around the multiplicity of digital identities, consent for vulnerable groups and transparency in content moderation. The findings also reveal citizens’ rationalization of the dilemmas faced in addressing these issues going forward, including tensions such as digital accountability vs data privacy, protection vs inclusion and algorithmic censorship vs free speech.

Based on outcomes from this dialogical process, moral actions in the form of policy recommendations are proposed by citizens and for citizens. The authors find that tackling these dark sides of digitalization is something too important to be left to “Big Tech” and equally requires an understanding of citizens’ perspectives to ensure an informed and positive imprint for change.