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Article
Publication date: 30 April 2024

Yurong Fan, Qixing Huang, Long-Zeng Wu, Yijiao Ye, Yuan Zhou and Chunchun Miao

By investigating trust in the organization as a mediator and traditionality as a moderator, this study aims to examine the effect perceived organizational exploitation poses on…

Abstract

Purpose

By investigating trust in the organization as a mediator and traditionality as a moderator, this study aims to examine the effect perceived organizational exploitation poses on frontline hotel employees’ service performance.

Design/methodology/approach

A three-wave survey that targets 219 supervisor–subordinate dyads from four Chinese hotels was conducted to test the hypotheses. The authors used SPSS 20.0 and AMOS 21.0 to analyze the data and verify the theoretical model.

Findings

This study found that perceived organizational exploitation exerts a destructive impact on frontline hotel employees’ service performance. Trust in the organization is a full mediator of the link connecting perceived organizational exploitation to service performance. Furthermore, traditionality weakens perceived organizational exploitation’s impact on trust in the organization and subsequent service performance.

Practical implications

The authors’ findings remind hotels to cease exploiting their employees to avoid compromising service performance. Hotels should also endeavor to instill trust among employees toward the hotel and allocate more attention to employees with lower levels of traditionality.

Originality/value

First, to the best of the authors’ knowledge, this study is among the first to explore the impact of perceived organizational exploitation on frontline hotel employees’ service performance. Second, this study reveals a novel mechanism underlying the connection between perceived organizational exploitation and service performance. Finally, this study identifies frontline hotel employees’ traditionality as a vital moderator that mitigates the negative relationships among perceived organizational exploitation, trust in the organization and service performance.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 31 May 2024

Yurong Liu, Xinxin Lu, Zhengde Xiong, Bo Wang, Zhu Yao and Lingna Luo

User value co-creation behaviors are crucial for the sustainable development of Virtual Brand Communities. This research, grounded in social exchange theory, investigates the…

Abstract

Purpose

User value co-creation behaviors are crucial for the sustainable development of Virtual Brand Communities. This research, grounded in social exchange theory, investigates the impact of community satisfaction and identification on customer value co-creation behaviors and further explores how the reciprocity norm moderates these relationships.

Design/methodology/approach

Our research data were collected from users across multiple brand communities, totaling 481 survey responses. Structural equation modeling was performed to test the research hypotheses.

Findings

These results provide in-depth insights into the nexus between user-community relationships and customer value co-creation behaviors. While community satisfaction and identification positively influence co-creation, their effects vary across different value co-creation behaviors. Notably, the reciprocity norm within the community dampens the relationship between community satisfaction and value co-creation behaviors.

Originality/value

Unlike previous studies focusing on customer value co-creation behaviors, our research emphasizes social exchange, unveiling the mechanisms behind customer value co-creation. Our findings not only enrich the body of knowledge on customer value co-creation but also deepen our understanding of online collective behavior and knowledge sharing, offering valuable insights for the development of virtual communities.

Details

Asia Pacific Journal of Marketing and Logistics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-5855

Keywords

Article
Publication date: 14 March 2019

Xiaodan Pan, Martin Dresner and Yurong Xie

Drawing on the resource-based view and resource complementarity theory, the purpose of this paper is to investigate two research questions: To what extent are logistics…

Abstract

Purpose

Drawing on the resource-based view and resource complementarity theory, the purpose of this paper is to investigate two research questions: To what extent are logistics information system (IS) resources associated with improved operational performance? And to what extent are these relationships contingent on organizational factors?

Design/methodology/approach

A conceptual model with a nested structure is presented to link logistics IS resources and organizational factors with operational performance. The findings are validated using a cross-sectional sample of secondary data from domestic logistics firms in China.

Findings

This paper extends existing operational-level measures for logistics IS resources into a three-tier tactical-level typology: inside-out resources (operation-focused IS, decision-focused IS and IS development capability); outside-in resources (relation-focused IS and market-focused IS); and spanning resources (IS integration capability and IS management capability). Though logistics IS resources, in general, are positively related to operational performance, inside-out IS resources have the most significant impact. Organizational factors, such as firm size, firm age and firm ownership, may enhance or suppress the effects of logistics IS resources on performance.

Practical implications

The findings are valuable to both logistics firms and buyer firms in an emerging market, as logistics IS resources may affect costs and quality of logistics service. The tactical-level typology allows logistics firms to better plan for and manage emerging IS resources in a competitive environment.

Originality/value

This paper extends prior work regarding the complementary effects of logistics IS resources and organizational factors on operational performance. Logistics firms should carefully manage the three types of tactical-level IS resources according to their organizational environment to achieve a sustainable competitive advantage.

Details

The International Journal of Logistics Management, vol. 30 no. 2
Type: Research Article
ISSN: 0957-4093

Keywords

Article
Publication date: 17 December 2019

Samaneh Karami, Ataallah Soltani Goharrizi, Bahador Abolpour and Samira Darijani

The purpose of this paper is to present a computational fluid dynamic simulation for the investigation of the particles segregation phenomenon in the gas–solid fluidized beds.

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Abstract

Purpose

The purpose of this paper is to present a computational fluid dynamic simulation for the investigation of the particles segregation phenomenon in the gas–solid fluidized beds.

Design/methodology/approach

These particles have the same size and different densities. The kε model and multiphase particle-in-cell method have been utilized for modeling the turbulent fluid flow and solid particles behaviors, respectively. The coupled equations of the velocity and pressure have been solved by using a combination of SIMPLE and PISO algorithms. After validating the simulation, different mixing indices, with different calculation bases, have been investigated, and it has been found that the Lacey mixing index, which was defined based on statistical concepts, is suitable to investigate the segregation/mixing phenomena of this bed in different conditions. Finally, the effects of parameters such as velocity, particle density ratio, jetsam concentration, and initial arrangement on the segregation/mixing behaviors of the bed have been studied.

Findings

The results show that the increase in the superficial gas velocity decreases the mixing index to a minimum value and then increases this index in the beds with mixed initial condition, unlike the beds with separated initial condition. Moreover, an increase in the particle density ratio increases the minimum fluidization velocity of the bed, and also the amount of segregation, and increase in the jetsam concentration increases the value of the mixing index.

Originality/value

A computational fluid dynamics simulation has been presented for the particles segregation phenomenon in the gas–solid fluidized beds.

Details

Multidiscipline Modeling in Materials and Structures, vol. 16 no. 3
Type: Research Article
ISSN: 1573-6105

Keywords

Article
Publication date: 6 July 2021

Kirti Nayal, Rakesh Raut, Ana Beatriz Lopes de Sousa Jabbour, Balkrishna Eknath Narkhede and Vidyadhar V. Gedam

This article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by examining…

1851

Abstract

Purpose

This article sheds light on the missing links concerning the study of using integrated enabling technologies toward sustainable and circular agriculture supply chains by examining the available literature and proposing future research possibilities.

Design/methodology/approach

The relevant literature was researched through online databases such as Scopus, Web of Science, Academic Search Premier, Emerald, IEEE Xplore, Science Direct, World Scientific Net and Springer-Link Journals, covering a period from 1999 to 2020. A systematic literature review based on 75 papers analyzed the integration of the concepts of enabling technologies, sustainability, circular economy and supply chain performance in agriculture supply chains.

Findings

It was identified that enabling technologies and agriculture supply chains alone have been explored further than integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains. Enabling technologies and agriculture supply chains' main findings are: enabling technologies have been studied to improve food safety, food quality and traceability in agriculture supply chains. The main results regarding integrated enabling technologies, sustainability, circular economy, supply chain performance and agriculture supply chains are: Internet of Things and information communication technology play an important role in addressing food security, traceability and food quality, which help achieve sustainable development goals.

Originality/value

This review study provides 13 research questions to underpin future trends regarding integrated technologies' application in agriculture supply chains for circular and sustainable growth.

Details

Journal of Enterprise Information Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 2 March 2015

S.V. Lee, A.N. Hadi, Z.H.Z. Zainal Abidin, N.A. Mazni, N.A. Halim, R. Usop, H.C. Hassan, S.R. Majid and A.K. Arof

The purpose of this paper is to observe the colour and thermal stability of natural red dye consisting of anthocyanin with addition of different aqueous acids and applied as…

Abstract

Purpose

The purpose of this paper is to observe the colour and thermal stability of natural red dye consisting of anthocyanin with addition of different aqueous acids and applied as coating films.

Design/methodology/approach

The natural red dye was extracted from Hibiscus sabdariffa L. (roselle) flowers and mixed with 1 per cent hydrochloric acid, 5 per cent acetic acid, 5 per cent citric acid and 5 per cent oxalic acid. All the dye samples were exposed to heat and UV-B to observe the colour stability by calculating the half-life and rate of reaction. In coating film application, each of the dye samples was mixed with 25 wt% of poly(vinyl alcohol) (PVA) and applied on to a glass substrate. The coating samples’ colour stability was observed by using CIE L*a*b* colour space coordinates. The coating films’ weight loss stability against temperature was observed by using thermogravimetric analysis.

Findings

Addition of hydrochloric acid enhances the thermal and UV stability of the anthocyanin natural dye. This can be observed from the calculation of the half-life of the dye. The half-life values for the thermal and UV stability studies were 1,155 hours and 210 hours, respectively. In coating films, the sample with addition of acetic acid showed the highest colour stability with colour difference (ΔE*) value 8.95.

Research limitations/implications

The coating films developed in this work are not suitable to be applied on metal substrates due to the presence of water, which can contribute to the corrosion formation.

Practical implications

The coating films developed in this work are suitable for washable coating application. In other words, they are non-permanent coatings applied on a glass substrate.

Originality/value

Development of water-based coatings from PVA binder with anthocyanin colourant is introduced in this study.

Details

Pigment & Resin Technology, vol. 44 no. 2
Type: Research Article
ISSN: 0369-9420

Keywords

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