Search results

The purpose of this paper is to explore the evolution of inclusive tourism in a small-island tourism economy of the Caribbean. Dubbed the “One Happy Island” in the Caribbean, the operationalization and development of direct and indirect channels of inclusive tourism are studied and discussed to foster policy guidance and future studies.

Based on an in-depth case study of Aruba, the findings yield significant insights on the unfolding of inclusive tourism within the context of a maturing small-island tourism economy in Aruba. A mix of historical socioeconomic analysis in conjunction with community resident perspectives provides an expanded framing of small-island inclusive tourism development.

In mature, small-island tourism economies such as Aruba, social and ecological disparities are particularly evident and over an extended period have exceeded direct economic contribution. The case study reveals an Aruban community experiencing significant negative socioecological impacts and subsequent diminishing economic contribution and well-being. Concerns about environmental pollution and destruction, the loss of quality of life and income equality, in addition to over construction and crowding, indicate a growing animosity toward tourism and further tourism growth.

Based on previous studies, this study provides an extended framing of small-island inclusive tourism, which opens opportunities for further testing and validation across other small-island tourism economies. It provides a conceptual critique of classical tourism growth maxims in small-island developing states.

The paper provides rich historical insights using an in-depth case study approach that extends the concept and evolution of inclusive tourism in mature, small-island tourism destinations, especially in the Caribbean, thus providing a contemporary framing of inclusive tourism.

The aim of the present study is to perform bibliometric analysis on available literature on the subject of cultural diversity in the tourism sector. The Scopus database is used to retrieve the research article data and 133 articles were fetched over a period of 33 years (1988–2021). The further analysis is performed using and Biblioshiny tool package of R programming language and VOSviewer. The findings for study not only reveal the trends of publications but also produced the information on most influential authors, journals, and universities which are actively contributing to the subject of cultural diversity in tourism. Various network graphs are also generated using software to draw meaningful conclusions. The present study will not only aid future investigators in understanding the past developments on the subject of cultural diversity in tourism but also help industry professionals in formulating better strategies and tactics keeping in mind the cultural dimension of tourism. The present study is a maiden attempt to perform the bibliometric analysis on the subject of cultural diversity in tourism.

The purpose of this study is to examine to what extent emotional experiences lived in mega-events and ecological orientation of citizens could act as direct antecedents of city brand attitude improvements. In addition, it addresses the effect in terms of a perceived quality of life that a city brand consolidation would be able to bring the citizens of a particular place. Cities must manage and administer their geographical territories as if they were brands, seeking to increase the benefits to society.

An empirical study was performed by collecting information from 398 residents of Aguascalientes (Mexico) during the National Fair of San Marcos in 2011.

Results show how in order to increase city brand attitudes, both the focus on mega-events and the ecological orientation are two successful ways. Moreover, improvements in city brand attitudes can bring significant benefits on the positive perception of quality of life among citizens.

This investigation has made progress in implementing the experiential marketing channeled through emotional experiences in mega-events and, particularly, in environmentally oriented mega-events, which is able to improve ecological orientation of citizens. To date, no evidence of empirical research referenced in mega-events of the features of the National Fair of San Marcos, Mexico, exists.

The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue ‘How can communities manage rapid tourism growth? The experience of Macao and other destinations?’ with reference to the experiences of the theme editor and writing team.

This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process.

The paper observes that involving authors with different academic and professional backgrounds in fields as diverse as urban planning, economics, transportation and heritage management is daunting but valuable. The outcomes of a broad-ranging collaboration yield fresh insights, a deeper understanding of the issues and an array of possible responses to the theme issue question.

The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative working and writing.

The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles constitutes a provocative yet authorative call to action in response to the problems highlighted.

This study aims to fill a conceptual gap by identifying the dimensions of green experiential quality and empirically examining the interrelationships among green experiential quality, green equity, green image, green experiential satisfaction and green switching intention. A multi-dimensional model is used as a framework to synthesize the effects of green experiential quality, green equity, green image and green satisfaction on green switching intention of green hotel customers.

The data used in this study were collected from a sample of 535 customers staying in one green hotel of Taipei City, Taiwan. Data were analyzed using structural equation modeling and hierarchical regression analysis.

The findings support a multi-dimensional model consisting of four dimensions (interaction quality, physical environment quality, access quality and administration quality) to conceptualize and measure perceived green experiential quality. Perceived green experiential quality significantly influences green equity and green image, which, in turn, result in green experiential satisfaction. Green switching intention is influenced by green experiential satisfaction and green image. However, outcome quality is not a component of perceived green experiential quality, which, in turn, insignificantly results in green experiential satisfaction. Green image plays a role in moderating the relationship between green experiential quality and interaction quality, outcome quality, access quality and administration quality.

To increase green experiential quality and green equity, enhance green image and green experiential satisfaction and decrease green switching intention, the finding of this study will help green hotel management to develop and implement market-oriented service strategies.

This is the first study to synthesize the effects of green experiential quality, green equity, green image and green experiential satisfaction on green switching intention in a green hotel setting.

This paper aims to investigate the relationship between expectations of umrah visit, the two dimensions of motivation for umrah visit and attitude toward umrah visit using the expectation, motivation and attitude (EMA) model. The study aims to expand the domain of religious tourism and destination marketing by including the moderating role of gender and religiosity on the EMA model to investigate the pre-visit stage of Indonesian Muslim pilgrims.

An online survey for 299 potential Muslim pilgrims was conducted to test nine hypotheses. A multi-group moderation test with chi-square differences was conducted to test the moderation effect of gender and religiosity on the model. The construct of motivation begins with an open question.

The paper provides empirical insights on how the interrelationship between EMA. The results indicate that umrah visit expectations and umrah visit motivations have a significant positive relationship with the attitude toward umrah visit. Moreover, this study concludes that gender significantly moderates the relationship between umrah visit expectations and attitude toward umrah visit. Religiosity significantly moderates the relationship between umrah visit expectations and umrah visit motivations.

The authors discovered three limitations. First, the construction of the research model only added two moderation variables in the EMA model. Second, many Muslim pilgrims have other situations that influence their decision to perform umrah. Third, although this study gathers Muslim pilgrims from all regions in Indonesia, fairly small sample size can influence the generalization of findings.

Managers should be focusing more on accommodating the religious needs of Muslim pilgrims. Although there was no gender difference in the relationship between expectations and motivations, managers still must be careful in creating and carrying out umrah programs and activities. To capture the market for male Muslims, priority should be given to promoting aspects of the culture and history of Islam when performing an umrah. Considering the important role of religiosity for market segmentation and to capture the market of Muslim pilgrims with low religiosity is by focusing more on the aspects of religious and spiritual motivation when performing umrah.

By increasing umrah’s visit, umrah is now more in demand by the Muslim community because it is not only an alternate pilgrimage but also to improve the spiritual and religious individual and family. This is coupled with the increasing number of umrah travel agents and people’s lifestyles that make umrah a holiday choice with colleagues and family. With these advantages, prospective Indonesian Muslim pilgrims must be more selective and look for a broad range of information about umrah departures because many umrah travel agents do not yet have a permit and offer a cheap umrah departure. Also, prospective Muslim pilgrims must prepare themselves better by studying the terms and pillars of Umrah.

This paper contributes to the literature on tourism marketing and religious tourism research by comparing gender and religiosity on EMA model.

This study aims to examine the current state of the research activities of scholars in the hospitality and tourism field by analyzing the first 20 years of the new millennium.

Longitudinal analyses using 14,229 journal articles as data source were realized by adopting BibExcel, Gephi and VOSviewer network analysis software packages.

This study provides a comprehensive overview of the hospitality and tourism research based on authorship and social network analysis, with patterns of prolific authors compared over four distinct periods.

The hospitality and tourism academic society is clearly illustrated by tracing academic publication activities across 20 years in the new millennium. In addition, this study provides a guide for scholars to search for multidisciplinary collaboration opportunities. Government agencies and non-governmental organisations can also benefit from this study by identifying appropriate review panel members when making decisions about hospitality- and tourism-related proposals.

To the best of authors’ knowledge, this study is the first to use bibliometric analysis in assessing research published in leading hospitality and tourism journals across the four breakout periods in the new millennium.

Identifying, attracting, and maintaining the engagement of the right composition of people for a non‐profit Board is a major challenge. Executives should ensure that their Boards accurately represent the stakeholders that matter, both from industry and the community. The purpose of this paper is to describe ways and offer propositions for effective non‐profit executives to identify, recruit, and motivate the continuing engagement of the members needed on their Boards in order to acquire resources critical to their sustained success.

The Convention and Visitors Bureaus (CVBs) are used as an example, since at least 93 percent of CVBs have a governance structure that includes a Board of Directors. Successfully attracting the right mix of stakeholders is a result of an extensive recruitment effort by the CVB executive. Prior research reports that successful executives take great care in making selection decisions that reflect the interests of the community in the Board's composition. Based on the literature on Boards and governance, the authors develop propositions regarding the composition of CVB Boards.

While the research is exploratory, it is found that CVBs with more diverse Boards are more successful than those with less diverse Boards. It is argued that effective CVBs use a thoughtful process for heterogeneous Board selection. It is also suggested that Board performance should be evaluated on an annual basis to recognize the need for active involvement in the Board selection process.

The successful selection of Board members is important because of the implications for Board effectiveness. While there is a large body of literature offering advice on Board selection, there is little on recruitment. Moreover, there is little discussion of Board composition strategy based on balancing access to critical resources of stakeholders.