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The study aims to develop an innovative work behavior (IWB) scale for the faculty members and faculty leaders of universities in the Gulf Cooperation Council Countries (GCC). This research is intended for assessing the level of IWB in higher education and evaluating its psychometric properties.

The study targets academic staff of universities in the GCC region, and out of 810 questionnaires that were distributed, only 773 valid responses were obtained of which 517 were responses from males and 256 from females whose ages range between 33 and 67 years.

The exploratory and confirmatory factor analyses were used and confirmed a five-factor structural model (opportunity exploration, idea generation, idea promotion, idea realization and idea sustainability), and the model has a satisfactory fit. The scale consists of 27 items with high Cronbach's alpha value of 0.87, demonstrating good internal consistency. Preliminary results suggest that the IWB scale has adequate convergent and divergent validity.

The IWB scale can be a useful tool for evaluating and developing a high level of innovative work behavior that maintains university services' sustainability and increases industries' competitiveness.

This research provides insights into the importance of IWB in achieving tangible success to the educational institutions. It provides a new method to confront sudden and unexpected circumstance such as what has happened during COVID-19 pandemic.

The study aims to develop an integrated model for three-dimensional (3D) printing adoption in the Gulf Cooperation Council (GCC) context to form a baseline for more theoretical and empirical debate from emerging markets.

A qualitative approach with a convenience sample is adopted since there is no formal body that has accurate data about the number of companies, governmental bodies, nongovernmental organizations, universities, labs, etc. that already have adopted 3D printing.

The results indicate that the technological usefulness of 3D printing and its ease-of-use factor were found to be lacking among community members and governmental officials. Yet, these factors were the most influential factor affecting the spread of 3D printing technology adoption in the GCC countries. Nevertheless, the adaptation of 3D printing is not yet at the level of its global markets, nor is it used within leading companies’ assembly lines. In addition, the 3D printing awareness and use increased during the COVID-19 pandemic. Yet, the adaptation rate is still below expectations due to several challenges that face the growth of the 3D printing market in the GCC countries. The most vital challenge facing 3D printing growth is manifested in governmental policies and regulations.

Companies’ managers can benefit from the current study results by focusing on the factors that facilitate 3D adoption and avoiding bottle-neck factors that hinder the speed of the 3D adoption. 3D providers can also benefit by understanding the factors that affect 3D adoption and designing their machine and marketing strategy in a way that helps the intended companies to easily adopt 3D printing.

To the best of the authors’ knowledge, this is the first study that explored 3D printing adoption on the GCC countries’ level. It also adds a new flavor to the literature by exploring 3D adoption during the COVID-19 crisis.

The purpose of this paper is to investigate the impact of total quality management (TQM) practices in terms of leadership, strategic planning, customer focus, teamwork, process management, information, and analysis on organizational performance in Jordanian telecommunications companies. In addition, the mediating effect of knowledge management (KM) processes is tested.

A survey instrument was used to gather empirical data, and it was distributed to all managerial and non-managerial employees. A total of 477 questionnaires were valid for analysis, resulting in a response rate of (97 percent). Factor analysis and multiple regression analyses were used to test the study’s hypotheses.

Customer focus and process management were found to have an insignificant impact on organizational performance, while teamwork had the strongest impact on KM processes. The results also revealed that only knowledge sharing and application processes had a significant impact on organizational performance. More importantly, KM processes fully mediated the impact of TQM practices on organizational performance, except for teamwork, which had a partial mediating effect.

This study was limited to a survey of the headquarters of three telecommunication companies: Zain, Orange, and Umniah, in Amman City.

Originality of the paper lies in testing the influence of TQM practices on organizational performance in a novel context, where most TQM initiatives fail for one reason or another.

This study aims to develop a scale for new ways of working (NWW) in higher education institutions in the Gulf Cooperation Council (GCC) countries. The study also intends to validate the psychometric properties of the developed scale.

This study targeted the academic staff of universities in the GCC region. Out of the 1,200 questionnaires distributed, only 1,016 questionnaires represented valid responses. Because there was not a unified theory for NWW, the authors developed a six-dimension tool that covered all virtual work aspects and psychometrically validated.

The results of exploratory and confirmatory factor analyses confirmed a structural model of six factors: flexible work location; work–life balance; communication; workplace design at home; culture and motivation; and satisfaction. The model showed a satisfactory fit. The scale consisted of 32 items with a high Cronbach’s alpha value of 0.85, which demonstrated good internal consistency. The results also suggested that the NWW scale had adequate convergent and divergent validity.

The data for the current study is a cross-sectional that represents a single sector; therefore, it would be more interesting to include more sectors. The study findings contribute to the ongoing debate in feasibility and usefulness of NWW pre, during and post-Covid-19 crisis. This research has offered a new scale for measuring NWW that fits dynamic educational environment where continuous learning and innovation are the key critical factors for survival. For this reason, further future studies need to refine, validate and improve the current scale structure. Also, because the current scale is by no means conclusive, future studies may look at other work characteristics and contextual factors that determine the success of NWW.

Practitioners can use the results of the current study as an intervention tool to leverage NWW acceptance to regain benefits and mitigate negative consequences. In addition, policymakers may use the scale as an evaluation tool to examine the readiness of higher education institutions to counter the COVID-19 crisis.

The originality of this work stems from the fact that it is the first study to develop a scale for NWW and test its psychometric properties in higher education institutions in the GCC countries, a domain that has been ignored by the extant literature.