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The purpose of this paper is to critically review and synthesize the scale development practices in hospitality and tourism and propose updated guidelines applicable for both reflective and composite scales.

Using a critical review of a sample of scale development papers published in six top-tier tourism and hospitality journals, the current guidelines' weaknesses and strengths and their applications are identified. Updated procedures are proposed to overcome these weaknesses.

This review showed several issues in applying existing guidelines, including incomplete and unclear data collection processes, inconsistent data analysis processes including validity/reliability assessment and lack of criteria to identify and assess composite scales. As such, this paper proposes updated guidelines by incorporating the confirmatory composite analysis to assess composite scales.

This paper offers unique theoretical and methodological contributions to scale development literature, by identifying the shortcomings of current practices of scale development and propose guidelines for both reflective and composite scales. The current scale development procedures cannot be applied for composite scales, and so the results of composite scale development using the current procedures are questionable. The updated guidelines by the current study improve new scales' accuracy, reliability and validity.

In this chapter, we examine the program- and university-level infrastructure to support learners in a large online Master of Science in Computer Science program. The program is novel due to its cost and size: total tuition for the entire degree is around $7,000, and to date, it has enrolled over 25,000 total students with 11,000 enrolled in spring 2021. Prior research has largely focused on the program’s administration of individual classes, but in this work, we examine the administration of the program at higher levels: at the program level, including its academic advisers, career counselors, and alumni relations, and at the university level where it integrates with on-campus infrastructure for academic integrity, student advocacy, and disability accommodations. We close by offering three guidelines for implementing similar programs at other schools, taking into consideration the full range of experience in building the program.

Validated and reliable measure of littering attitude is lacking, therefore the purpose of this paper is to describe the development and psychometric evaluation of the littering attitude scale (LAS) as a new self-report measure to assess littering attitude.

The internal consistency reliability and validity of LAS were investigated in a cross-sectional survey of 1,360 urban residents in a South-western State in Nigeria. Data were analysed using reliability analysis, exploratory factor analysis, and structural equation modeling.

Item analysis and exploratory factor analysis suggested a 15-item scale with one general underlying factor. Reliability analysis score for the 15-item scale revealed a Cronbach α coefficient of 0.87. The scores of the LAS items indicated good internal consistency and construct validity consistent with the principles of scale development. The scale also showed a good fit in confirmatory factor analysis for the sample.

The aims of the study related to determining the validity, appropriateness, utility and feasibility of LAS were achieved. However, further studies should be done to validate the scale in other cultural settings.

The findings suggested that LAS captures littering attitude and holds promise as a useful tool to conduct environmental audit by scholars, practitioners, and non-governmental organisations who are interested in the social and behavioural management of environmental quality.

This is the first scale to measure littering attitude. The scale can be used by practitioners and researchers to conduct benchmarking studies on littering attitude.

The purpose of this paper is to provide much needed data to staff working with archival digitization on cost and benefit of visual checks during quality control workflows, and to encourage those in the field of digitization to take a data-driven approach to planning and workflow development as they transition into large-scale digitization.

This is a case study of a cost benefit analysis at the Triangle Research Libraries Network. Data were tracked on time spent performing visual checks compared to scanning production and error type/discovery rates for the consortial grant “Content, context, and capacity: a collaborative large-scale digitization project on the long civil rights movement in North Carolina”.

Findings show that 85 percent of time was spent scanning and 15 percent was spent on quality control with visual checks of every scan. Only one error was discovered for every 223 scans reviewed (0.4 percent of scans). Of the six types of error identified, only half cause critical user experience issues. Of all errors detected, only 32 percent fell into the critical category. One critical error was found for every 700 scans (0.1 percent of scans). If all the time spent performing visual checks were instead spent on scanning, production would have increased by 18 percent. Folders with 100 or more scans comprised only 11.5 percent of all folders and 37 percent of folders in this group contained errors (for comparison, only 8 percent of folders with 50 or more scans contained errors). Additionally, 52 percent of all critical errors occurred in these folders. The errors in larger folders represented 30 percent of total errors, and performing visual checks on the large folders required 32 percent of all visual check time.

The data gathered during this research can be repurposed by others wishing to consider or conduct cost benefit analysis of visual check workflows for large-scale digitization.

To the authors' knowledge, this is the only available dataset on rate of error detection and error type compared to time spent on quality control visual checks in digitization.

Building upon Patterson's servant leadership theory, this study aims to present an instrument to measure the constructs of this working theory (identified as agapao love, humanity, altruism, vision, trust, service, and empowerment).

Specifically, the seven component concepts, as defined by Patterson, were used to build items for a servant leadership instrument. This study used DeVellis' “Guidelines in Scale Development” to develop an instrument for Patterson's new theory of servant leadership. The participants for the study consisted of a stratified sample taken from the study response data base. The surveys were created, and administered, using an online survey using surveysuite.

Three separate data collections were used for the development of this instrument reducing the 71‐item scale to 42 items yielding five factors: empowerment, love, humility, trust, and vision.

Recommend that future research include surveys at companies and organizations that advocate servant leadership concepts. Future research should include how each gender influences some of these items.

It is the intention that this instrument has the ability to predict or give measurement to the concepts of Patterson's theory of servant leadership so that a servant leader can measure his or her effectiveness as a servant leader.

According to the review of the literature, this is the first instrument to measure five factors on servant leadership.

Previous research suggests that employees often make family-related career decisions (Greenhaus and Powell, 2012). The authors extend this idea and explore the concept of “home-to-career interference,” defined as the extent to which people perceive that their private life has constrained their career decisions to date. The authors expect that home-to-career interference has a negative impact on employees’ later career satisfaction via career goal self-efficacy and perceived organizational career support. The paper aims to discuss these issues.

The authors collected quantitative data at three points in time, each six months apart in a Belgian telecommunications organization. Using the full information maximum likelihood path analysis approach, the authors performed analyses on a sample of dual-earner employees.

The results showed that employees’ home-to-career interference related negatively to their career goal self-efficacy and perceived organizational career support, which were, in turn, positively related to their career satisfaction.

This study contributes to the work-family literature by introducing the concept of home-to-career interference, by clarifying the mechanisms through which home-to-career interference relates to career satisfaction and by testing these relationships using a three-wave longitudinal design.

To examine the availability and quality of clinical guidelines on perioperative diabetes care in hospital units before and after a randomised clinical trial (RCT) and international accreditation.

Interventional “before‐after” study in 51 units (38 surgical and 13 anaesthetic) in nine hospitals participating in a RCT in the greater Copenhagen area; 27 of the units also underwent international accreditation.

The proportion of units with guidelines increased from 24/51 (47 percent) units before to 38/51 (75 percent) units after the trial. Among the 27 units without guidelines before the trial, significantly more accredited units compared to non‐accredited units had a guideline after the trial (9/10 (90 percent) compared to 5/17 (29 percent). The quality of the systematic development scale and the clinical scales improved significantly after the trial in both accredited units (both p<0.001) and in non‐accredited units (both p<0.02). The improvement of the systematic development scale was significantly higher in accredited than in non‐accredited units (p<0.01).

The combination of conducting both the DIPOM Trial and international accreditation led to a significant improvement of both dissemination and quality of guidelines on perioperative diabetic care.

Numerous scales have been developed and utilized in the tourism and hospitality field, yet, their psychometric properties have not been systematically reviewed and evaluated. This gap compromises researchers' ability to develop better measures and improve measurement decisions. In this current study, 56 scales were identified and evaluated in terms of their psychometric properties. It was found that most scales were imperfect in measuring tourism and hospitality domains, and most scales did not provide explicit information about the scale development procedures that were adopted. The scale development procedure and psychometric properties of the reviewed scales are summarized, evaluated, and recommendations are made for future tourism and hospitality scale development.

The British Columbia Ministry of Health’s Clinical Care Management initiative was used as a case study to better understand large-scale change (LSC) within BC’s health system. Using a complex system framework, the purpose of this paper is to examine mechanisms that enable and constrain the implementation of clinical guidelines across various clinical settings.

Researchers applied a general model of complex adaptive systems plus two specific conceptual frameworks (realist evaluation and system dynamics mapping) to define and study enablers and constraints. Focus group sessions and interviews with clinicians, executives, managers and board members were validated through an online survey.

The functional themes for managing large-scale clinical change included: creating a context to prepare clinicians for health system transformation initiatives; promoting shared clinical leadership; strengthening knowledge management, strategic communications and opportunities for networking; and clearing pathways through the complexity of a multilevel, dynamic system.

The action research methodology was designed to guide continuing improvement of implementation. A sample of initiatives was selected; it was not intended to compare and contrast facilitators and barriers across all initiatives and regions. Similarly, evaluating the results or process of guideline implementation was outside the scope; the methods were designed to enable conversations at multiple levels – policy, management and practice – about how to improve implementation. The study is best seen as a case study of LSC, offering a possible model for replication by others and a tool to shape further dialogue.

Recommended action-oriented strategies included engaging local champions; supporting local adaptation for implementation of clinical guidelines; strengthening local teams to guide implementation; reducing change fatigue; ensuring adequate resources; providing consistent communication especially for front-line care providers; and supporting local teams to demonstrate the clinical value of the guidelines to their colleagues.

Bringing a complex systems perspective to clinical guideline implementation resulted in a clear understanding of the challenges involved in LSC.

Corporate sustainability in China has become a subject of increasing international concern. Corporate sustainability disclosure (CSD) is considered a useful tool to facilitate the empowerment and acknowledgement of stakeholders in the quest for sustainability. However, the degree of cultural and political influences for being sustainably orientated can be significantly different between countries. This study aims to examine the perception of financial analysts, as CSD report users, in China about the level of importance of various indicators of corporate sustainability described in the Global Reporting Initiative (GRI) Sustainability Reporting Guidelines.

A set of questionnaires was developed based on GRI G4 guidelines to measure the perception of financial analysts in China on the level of importance of each sustainability indicator described in the GRI G4. A five-point Likert scale was used to measure the report users’ perceptions of each of the indicators.

The findings of this study increase our understanding of how Chinese CSD report users perceive corporate sustainability differently from the GRI guidelines. The main results show that the environmental aspect of sustainability was seen to be important in China, followed by the social and economic aspects. Indicator-wise, “water”, “effluents and waste”, “emissions”, “compliance” and “energy” were perceived as vital in the environmental category, while “customer health and safety”, “customer privacy” and “compliance” were considered significant in the social category.

This study addresses the need for differing corporate sustainability guidelines for different nations and cultures, specifically within the Chinese context. It also contributes to the corporate sustainability literature by adding to our understanding of how financial analysts in China, as CSD report users, perceive aspects of sustainability.